JHAKIRA RIVERS
Albany
Summary
Detail-oriented professional with 8 years in customer service and healthcare support. Expertise in communication, problem-solving, and accurate documentation, ensuring compliance with company policies. Committed to fostering a safe, productive environment while delivering exceptional service and collaborating effectively within teams.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Nursing Aide
Pruitt Health Care
Albany
10.2021 - 01.2024
- Partners with the patient, family, and other health care providers to provide excellence in customer service and assistance with daily living activities and comfort measures
- Performs basic patient care functions; i.e. ADL's, ambulation, vital signs, approved advanced technical procedures; i.e. phlebotomy, simple treatments, dressing changes, and oral suctioning
- Transports supplies/equipment/patient medications
- Supports clinical care by performing clerical functions including computer order entry, retrieval of data, maintaining unit supplies, transporting supplies/equipment/patient medications, and preparing and maintaining patient charts
Order Picker
Target Distribution Center
Albany
08.2020 - 10.2021
- Picked, palletized, shrink-wrapped, and labeled products for efficient shipping
- Operated electric pallet jack; lifted products weighing 30-50lbs daily
- Met daily picking metrics; loaded cases onto dock for timely dispatch
Production Worker
Sanderson Farms
Moultrie
04.2017 - 08.2020
- Followed safety guidelines to minimize risks during production tasks.
- Adjusted production schedules and tasks to meet demands.
- Cut, wrapped, weighed and labeled orders for customers.
Lead Sales Associate
Subway
Albany
09.2013 - 04.2017
- Greeted guests, prepared orders, and utilized Point of Sale system to accurately record transactions and process payments
- Checked inventory in sandwich unit area and restocked products to maintain availability for customers
- Completed basic paperwork tasks in a timely manner
Education
Diploma - Medical Administrative
Ultimate Medical Academy
Clearwater, FL 03.2025 - 02.2026
Certification Program - Auto Collision
Albany Technical College
Albany, GASkills
- Vital Signs
- Medication Administration
- Wound Care
- Specimen collection
- Infection Control
- Medical Terminology
- Tracheostomy care
- Patient Transport
- Indirect care
- Ambulation support
- Oxygen management
- Wound Dressings
- Catheter management
- Meal preparation
- Meal planning
- Nutritional support expert
- Quality Control
- Preventive Maintenance
- Lab Procedures
- Medical Equipment
- Team collaboration
- Scheduling
- Workload Prioritization
- Specimen collection
- Computer Technology
- HIPAA
- OSHA
- Material Handling
- Meal preparation
- Urinary care
- Ambulation support
- Oxygen management
Certification
Certified Nurse Assistant (CNA), 04/01/22, 04/01/24
Timeline
Diploma - Medical Administrative
Ultimate Medical Academy
03.2025 - 02.2026
Nursing Aide
Pruitt Health Care
10.2021 - 01.2024
Order Picker
Target Distribution Center
08.2020 - 10.2021
Production Worker
Sanderson Farms
04.2017 - 08.2020
Lead Sales Associate
Subway
09.2013 - 04.2017
Certification Program - Auto Collision
Albany Technical College