Jhalawn Gibbs
Marietta
Summary
Goal-oriented sales professional with a strong history of closing deals and improving customer satisfaction. Adaptable to changing marketing trends and customer service standards. Consistently exceeds sales targets through innovative problem-solving and effective customer engagement strategies.
A dynamic professional with a proven track record at FedEx Ground, specializing in quality control and team collaboration. Expertise in optimizing workflows and enhancing customer service, leading to improved operational efficiency. Strong leadership and communication skills drive results and ensure excellence. Proficient in Microsoft Office with a commitment to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Warehouse Assistant
Fed Ex Ground
Marietta
08.2025 - 12.2025
- Assisted in quality control by inspecting incoming and outgoing shipments.
- Collaborated with team members to optimize workflow processes.
- Wrapped and labeled packages for shipment readiness.
- Loaded and unloaded packages from delivery trucks efficiently.
Moving Assistant
The Backsavers LLC
Marietta
05.2025 - 09.2025
- Assisted clients with packing, loading, and unloading belongings safely.
- Communicated effectively with team members to coordinate logistics and schedules.
- Organized moving supplies and equipment for efficient workflow.
- Supported customers by answering inquiries during the moving process.
Crew Leader
At Home Decor Superstore
Marietta
08.2024 - 12.2024
- Managed inventory levels and restocked supplies as needed.
- Addressed customer inquiries and resolved issues effectively.
- Delegated daily tasks to team members to optimize group productivity.
- Supervised crew members to ensure smooth daily operations.
Crew Leader
AMC Theatres
Snellville
08.2023 - 07.2024
- Provided superior customer service (Greeter, Kitchen Assistance, and Ticket Collector) to ensure moviegoers' experience is top-notch.
- Supervised crew members to ensure smooth daily operations.
- Operated point-of-sale systems for efficient order processing.
- Delivered exceptional customer service to enhance guest experiences.
Peer Mentor
Lovies
Marietta
04.2023 - 06.2024
- Guided peers through academic challenges and provided emotional support.
- Attended meetings and trainings to optimize professional development.
- Mentored new peers, fostering a supportive and inclusive environment.
- Developed resource materials to assist students in navigating campus services.
Maintenance / Cleaner
Jump- Tastic
Lawrenceville
11.2022 - 02.2023
- Facilitated crew in assembling and disassembling bounce houses for diverse events and parties.
- Conducted regular inspections of facilities to identify cleaning needs and hazards.
- Operated cleaning machinery such as floor scrubbers and vacuums efficiently.
- Collaborated with team members to coordinate cleaning schedules effectively.
Teen Mentor / Peer Specialist
Family Ties Inc. Enterprises
Atlanta
05.2022 - 08.2022
- Delivered mentoring services to at-risk youth ages 10-13.
- Guided discussions on emotional regulation and anger management techniques.
- Facilitated skill development in coping strategies and problem-solving methods.
- Supported youth in enhancing decision-making abilities through structured activities.
Education
BBA - Finance
Kennesaw State University
Kennesaw, GA05-2028
Skills
- Self-motivated and organized
- Multitasking abilities
- Goal-oriented mindset
- Customer relationship management
- Team collaboration
- Effective communication skills
- Proficient in Microsoft Office
- Internet research expertise
- Customer service
- Financial analysis
- Time management
- Problem solving
- Communication skills
- Verbal and written communication
- Attention to detail
- Data recording
- Conflict resolution
- Strong leadership
- Persuasion techniques
- Sales techniques
- Friendly and enthusiastic
References
- Terrell Wells Theodule, Director of Lovies, 770 873-1486
- Jhourdan Gibbs, Manager of Jump- Tastic, 470 955-9891
- Deborah May- Binns, Community Liaison of Family Ties Inc. Enterprises, 774 274-4955
Timeline
Warehouse Assistant
Fed Ex Ground
08.2025 - 12.2025
Moving Assistant
The Backsavers LLC
05.2025 - 09.2025
Crew Leader
At Home Decor Superstore
08.2024 - 12.2024
Crew Leader
AMC Theatres
08.2023 - 07.2024
Peer Mentor
Lovies
04.2023 - 06.2024
Maintenance / Cleaner
Jump- Tastic
11.2022 - 02.2023
Teen Mentor / Peer Specialist
Family Ties Inc. Enterprises
05.2022 - 08.2022
BBA - Finance
Kennesaw State University