Jhonatan Arriaga
Macon
Summary
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
9
9
years of professional experience
Work History
Regional Operations Manager
Shane's Ribshack
01.2024 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Traveled to over twelve locations per month to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Enforced compliance with local, state and federal regulations and company standards.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Led training and development initiatives, enhancing skills and competencies of regional staff.
Kitchen Team Leader
Buccee's
07.2022 - 01.2024
- Led a team of cooks, ensuring consistently high-quality food preparation and presentation.
- Analyzed operational metrics to identify opportunities for process improvement within the kitchen environment.
- Evaluated individual performance of team members providing coaching when needed leading to overall improvements in skill level.
- Ensured compliance with health department regulations through diligent inspection of sanitation practices in the kitchen area.
- Utilized problem-solving skills to address equipment issues swiftly minimizing downtime in the kitchen.
- Promoted teamwork among staff members through regular meetings, constructive feedback sessions, and employee recognition initiatives.
- Collaborated with front-of-house teams to ensure seamless communication between the kitchen and dining areas.
- Improved kitchen efficiency by streamlining processes and implementing new protocols.
- Maintained a clean, safe, and organized work environment for optimal productivity.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained composure and work quality while under stress.
Kitchen Manager
Shane's Ribshack
02.2021 - 07.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Patient Transporter Supervisor
Navicent Medical Center
02.2016 - 10.2020
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
Education
High School Diploma -
Rutland High School
Macon05-2015
Skills
- Operational efficiency
- Excellent interpersonal skills
- Warehouse management
- Staffing oversight
- Outstanding communication skills
- Transportation management
- Staff supervision
- Inventory monitoring
- Safety protocol
- Supervisory role background
Languages
Spanish
Native or Bilingual
Timeline
Regional Operations Manager
Shane's Ribshack
01.2024 - Current
Kitchen Team Leader
Buccee's
07.2022 - 01.2024
Kitchen Manager
Shane's Ribshack
02.2021 - 07.2022
Patient Transporter Supervisor
Navicent Medical Center
02.2016 - 10.2020
High School Diploma -
Rutland High School
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