Jhonni Gunawan
Hospitality Management
Alpharetta
Summary
A professional travel consultant with 10+ years experience in large scale travel business company. Implement cost control to ensure operations within company target. Maximize company performance, staff management, loss control and initiative management.
Overview
27
27
years of professional experience
1999
1999
years of post-secondary education
Work History
Server
Rocket Farms
01.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Chartwell Hospitality
06.2023 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Saigon Noodle House
03.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Red Lobster Restaurant
08.2021 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Okinawa Steak & Sushi
06.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Mongolian BBQ
04.2021 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Owner
JJ Travel Solution
04.2018 - 03.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
TRAVEL
PT. JTB
01.2017 - 03.2018
- Company Overview: JAPAN TOURISM BOARD
- Computer cost of travel and accommodations, using calculator, computer, carrier tariff books and hotel rate books or quote package tour's costs
- Book transportation and hotel reservations, using computer terminal or telephone
- Sales Plan - visiting client (corporate)
- Bargaining group fare with airlines
- Book group seat/fare comparation
- Corporate meeting (New online product - presentation)
- Sales target for Japanese Company
- JAPAN TOURISM BOARD
TRAVEL CONSULTANT
PT. WITA TOUR & TRAVEL
10.2003 - 03.2012
- Book transportation and hotel reservations, using computer terminal or telephone
- Reserve blocking seat direct to airlines office for incentive group / family / series
- Adjust the dates with the itinerary according with the package tour in/out cities
- Provide rage of airlines fare for group destination
- Comparing the best airlines fare
- Acknowledge term and condition of each airlines
- Payment of deposit and withdraw deposit of airlines blocking seat
- Bargain group fare with the airlines
- Requesting an FOC tickets for the group with certain condition apply
- Assuring the minimum connection time departure and arrival of the group
- Input tickets data, fare, tax, insurance and charges if any
- Do refund ticket direct to airlines
- Assuring all the passenger of the group returning together
- Revalidate rebooking tickets with upselling fees
TRAVEL CONSULTANT
PT. DWIDAYA TOUR & TRAVEL
10.1998 - 10.2003
- Computer cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs
- Book transportation and hotel reservations, using computer terminal or telephone
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Collect payment for transportation and accommodations from customer
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
- Print or request transportation carrier tickets, using computer printer system or system link to travel carrier
- Handling client document passport and visa
Education
ACADEMIC TOURISM - TOURISM (Ticketing, Reservation and Excellent Service)
LPPN
Jakarta, IndonesiaSkills
Guest engagement
Hospitality service expertise
Strong work ethic
Team collaboration
Task prioritization
Order management
Exceptional customer service
Service prioritization
Sales techniques
Relationship management
Multitasking and organization
Timeline
Server
Rocket Farms
01.2025 - Current
Server
Chartwell Hospitality
06.2023 - 11.2024
Server
Saigon Noodle House
03.2023 - 06.2023
Server
Red Lobster Restaurant
08.2021 - 03.2023
Server
Okinawa Steak & Sushi
06.2021 - 08.2022
Server
Mongolian BBQ
04.2021 - 06.2021
Owner
JJ Travel Solution
04.2018 - 03.2021
TRAVEL
PT. JTB
01.2017 - 03.2018
TRAVEL CONSULTANT
PT. WITA TOUR & TRAVEL
10.2003 - 03.2012
TRAVEL CONSULTANT
PT. DWIDAYA TOUR & TRAVEL
10.1998 - 10.2003
ACADEMIC TOURISM - TOURISM (Ticketing, Reservation and Excellent Service)
LPPN
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