Jhontae Crawford
Brunswick
Summary
Versatile and empathetic professional with a strong background in customer service and childcare, notably at Bright Beginnings Daycare. Excelled in creating inclusive environments and enhancing student learning through hands-on activities. Skilled in CPR and adept at parent-teacher communication, consistently improving engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Childcare Lead Teacher
Bright Beginnings Daycare
07.2023 - 08.2024
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
Desk Clerk
Omni Corporation
05.2019 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Recorded significant occurrences in daily log with professionalism and critical details.
Customer Service Representative
Marriott Vacation Club
02.2014 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Health Aide
Home Instead Senior Care Home
07.2013 - 12.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Medical Receptionist
Pediatric Care Of Four Corners
05.2010 - 11.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05-2008
Skills
- Classroom organization
- Parent-teacher communication
- CPR training
- Documentation and reporting
- Age-appropriate activities
- Special needs support
Timeline
Childcare Lead Teacher
Bright Beginnings Daycare
07.2023 - 08.2024
Desk Clerk
Omni Corporation
05.2019 - 04.2022
Customer Service Representative
Marriott Vacation Club
02.2014 - 05.2018
Home Health Aide
Home Instead Senior Care Home
07.2013 - 12.2015
Medical Receptionist
Pediatric Care Of Four Corners
05.2010 - 11.2013
High School Diploma -
Osceola High School
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