Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jibre Mcbride

Mcdonough

Summary

Accomplished Senior Resolution Specialist with a proven track record at Walmart, adept in operations management and team member training. Streamlined resolution processes, enhancing team efficiency by implementing new software tools. Excelled in complaint handling and de-escalation, boosting productivity and customer satisfaction. Demonstrates assertiveness and quality assurance expertise, ensuring optimal performance and service excellence.

Overview

5
5
years of professional experience

Work History

Senior Resolution Specialist

Walmart
11.2023 - Current
  • Negotiated settlements between disputing parties, balancing the needs of both sides while upholding company policies.
  • Helped team members develop skills and improve performance to maximize service and productivity.
  • Served as a subject matter expert on dispute resolution, advising colleagues on best practices and industry trends.
  • Conducted regular evaluations of existing policies and procedures, recommending updates as needed to optimize effectiveness.
  • Implemented new software tools to automate aspects of the resolution process, increasing efficiency across the team.
  • Streamlined resolution processes for increased productivity and reduced turnaround time.

Floor Supervisor

Goya Foods
03.2020 - 11.2023
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate In Engineering Technology - Computer Science

Strayer University
Morrow, GA
05.2018

Skills

  • Team member training
  • Quality assurance expertise
  • Operations management
  • Complaint handling
  • De-escalation techniques
  • Assertiveness
  • Account updates

Timeline

Senior Resolution Specialist

Walmart
11.2023 - Current

Floor Supervisor

Goya Foods
03.2020 - 11.2023

Associate In Engineering Technology - Computer Science

Strayer University

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Jibre Mcbride