Jill Murray
Norcross
Summary
Dedicated veterinary receptionist with strong communication and client education skills. Proven ability to enhance client satisfaction through effective appointment scheduling and financial processing.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Fairview Animal Hospital
Ellenwood
10.2012 - Current
- Greeted clients and pets, delivering friendly service to enhance satisfaction.
- Scheduled appointments using veterinary management software to optimize clinic operations.
- Managed client inquiries through phone and in-person communication channels.
- Processed payments and maintained accurate financial records for services rendered.
- Coordinated with veterinary staff to ensure timely patient care and follow-up.
- Maintained cleanliness of reception area to create a welcoming environment.
- Educated clients on pet health care options during visits to promote preventive measures.
- Monitored front desk operations to ensure efficient traffic flow during peak hours.
Veterinary Assistant
Eastern Shore Pet Hospital
Fairhope
10.2010 - 09.2012
- Assisted veterinarians during examinations and surgical procedures for various animal patients.
- Prepared medical instruments and supplies prior to veterinary procedures.
- Administered vaccinations, medications, and treatments as prescribed by veterinarians.
- Organized operating room and assisted during surgeries to enhance efficiency.
- Maintained accurate medical records and ensured thorough client histories for all patients.
- Cleaned and sterilized exam rooms between appointments to uphold hygiene standards.
- Managed phone inquiries regarding appointment scheduling and services offered.
- Scrubbed, counted, and packed surgical instruments for autoclave sterilization.
Education
Bachelor of Science - Banking And Finance
Franklin University
Columbus, OH05-1985
Skills
- Veterinary management software
- Appointment scheduling
- Front desk operations
- Communication skills
- Time management
- Cleanliness maintenance
- Client education
- Financial processing
- Customer relationship management
- Attention to detail
- Customer interaction
- Prescription filling
- Avimark proficiency
- Animal empathy
- Compassionate care
- Telephone etiquette
- Recordkeeping and documentation
- Reception area upkeep
- Client coordination and check-in
- Animal handling and medication dispensing
- Payment processing
Certification
- Fear Free
Timeline
Veterinary Receptionist
Fairview Animal Hospital
10.2012 - Current
Veterinary Assistant
Eastern Shore Pet Hospital
10.2010 - 09.2012
Bachelor of Science - Banking And Finance
Franklin University