Jill Panetta

Dr. Robert Shackelford

12.1997 - Current

Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Summary