Jimmie Pittman
Alpharetta
Summary
Dynamic Operations Manager with over 5 years at Presidential Clean Carpet Cleaning, driving customer satisfaction through innovative feedback systems and strategic marketing. Proven expertise in budget planning and team leadership, achieving significant growth in customer retention. Skilled in inventory management and effective communication, consistently enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Operations Manager
Presidential Clean Carpet Cleaning
Alpharetta
01.2020 - Current
- Oversaw all aspects of locally owned carpet and upholstery cleaning business for over 5 years, ensuring accurate financial record keeping, identifying cost-saving opportunities, and managing inventory levels of cleaning supplies and equipment.
- Developed competitive pricing and marketing strategies in Metro Atlanta market through competitor analysis, leading to increased customer acquisition and retention.
- Enhanced customer satisfaction ratings by implementing customer surveys to gather feedback on cleaning experiences and addressing identified areas for improvement.
- Maintained up-to-date knowledge of industry trends, advancements in carpet cleaning technology, while adhering to all health and safety regulations governing carpet cleaning procedures to protect both customers' property as well as personal well-being.
Quality Control Manager
QCare DBA Tilted Moon
Alpharetta
11.2015 - 12.2017
- Managed high-volume janitorial/carpet cleaning company, overseeing budget planning for operational expenses and labor costs to ensure financial efficiency
- Identified solutions for challenging carpet cleaning situations, utilizing expertise in handling various carpet types and fabrics to resolve issues effectively
- Trained new employees in carpet and upholstery cleaning techniques and add-on sales procedures.
- Provided estimates and negotiated contracts for residential and commercial cleaning services based on square footage measurements or specific client requirements
Retail Sales Manager
Spring Mobile Communications At&t authorized dealer
Atlanta
02.2013 - 10.2015
- Managed a team of 10 wireless retail sales associates, providing guidance and support to achieve individual and team sales targets
- Delivered sales presentations showcasing mobile and technology devices, troubleshooting and resolving technical issues to enhance customer experience.
- Monitored inventory levels and implemented inventory management systems to ensure optimal stock availability and cost efficiency.
- Collaborated with regional managers and senior executives to standardize training programs across multiple store locations, enhancing operational consistency.
- Negotiated and communicated verbally contractual agreements with clients, while investing fraudulent claims to resolve customer satisfaction
Assistant Operations Manager
Pro Carpet
Atlanta
11.2011 - 01.2013
- Oversaw daily business financials and sales operations, preparing reports to summarize operational activities.
- Facilitated business reviews with clients to pinpoint improvement areas and propose additional products or services.
- Developed business plans and presented strategic recommendations using Microsoft Office products.
- Assisted in recruiting process by screening resumes, conducting interviews, and making hiring recommendations
District Manager
Mobile Life AT&T
Atlanta
01.2010 - 09.2011
- Led weekly district meetings to communicate sales goals, performance metrics, and operational improvements, ensuring alignment across teams
- Supervised 20+ team members, oversaw operations in 2 wireless retail stores, and coordinated with senior leaders on recruiting strategies and interviewing processes to enhance talent acquisition
- Utilized inventory management software to track slow-moving inventory, reducing inventory shrink within 6 months and limiting operational losses for stores
- Participated in industry conferences/seminars as a representative of At&t; developing continuous strong relationships with wireless vendors leveraging networking opportunities
Retail Store Manager
Mobile Life AT&T
Atlanta
03.2008 - 01.2010
- Achieved Top Rookie Sales Performer Award in 2009 for exceeding company yearly performance sales/goals
- Developed employee leadership competencies, training, and upselling strategies on cellphones and data plans to maximize customer per transaction opportunities
- Analyzed daily employee sales performance reports using POS (OPUS) software to track equipment returns and customer engagement data
- Participated in corporate training programs to enhance product knowledge and expertise in wireless technology trends and security procedures
Education
Bachelor of Science - Criminal Justice
Valdosta State University
Valdosta, GA06.1999
Skills
- Inventory management
- Supply chain oversight
- Financial planning
- Payment processing
- Sales management
- Market research
- Quality assurance
- Team leadership
- Conflict resolution
- Cross-selling techniques
- Product demonstrations
- Communication skills
Job Title
Sales Manager
Timeline
Operations Manager
Presidential Clean Carpet Cleaning
01.2020 - Current
Quality Control Manager
QCare DBA Tilted Moon
11.2015 - 12.2017
Retail Sales Manager
Spring Mobile Communications At&t authorized dealer
02.2013 - 10.2015
Assistant Operations Manager
Pro Carpet
11.2011 - 01.2013
District Manager
Mobile Life AT&T
01.2010 - 09.2011
Retail Store Manager
Mobile Life AT&T
03.2008 - 01.2010
Bachelor of Science - Criminal Justice
Valdosta State University