Sopheara Duch
Suwanee
Summary
At Van Michael Salon, I excelled as a Guest Services Coordinator, blending top-notch customer service with rigorous equipment maintenance to enhance guest satisfaction and safety compliance. My proactive approach in leading team building initiatives and delivering training significantly boosted productivity. I'm adept at leveraging both hard and soft skills to achieve and surpass goals.
Overview
10
10
years of professional experience
Work History
Guest Services Coordinator
Van Michael Salon
5161 Peachtree Pkwy
03.2015 - Current
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Coordinated with housekeeping staff to ensure rooms were properly prepared prior to guest check-in.
- Delivered new hire and recurrent training to maximize team productivity and compliance with standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Alma Bryant
Irvington, KY05-2008
Skills
- Customer service
- Equipment maintenance
- Safety compliance
- Team building
Timeline
Guest Services Coordinator
Van Michael Salon
03.2015 - Current
High School Diploma -
Alma Bryant