Jiset Alvarez
Dalton
Summary
Dedicated assistant office manager with proven expertise in enhancing patient experiences and optimizing office workflows. Experienced in financial processes, team training, and administrative oversight, contributing to improved practice performance and patient satisfaction. Bilingual in Spanish and English, enhancing communication across diverse patient populations. Currently pursuing a Bachelor's in Business Administration.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
Aspen Dental
Dalton
09.2024 - Current
- Prepared accurate treatment estimates, including insurance coverage and patient out-of-pocket costs
- Assist patients with financing options and facilitated the application process
- Presented comprehensive treatment plans, clearly explaining financial responsibilities and insurance benefits
- Supported hygiene scheduling by accommodating patient preferences and optimizing appointment flow
- Monitor daily practice performance metrics
- Support daily huddles to align team goals and expectations
- Conducted detailed chart audits and generated patient statements for past-due balances to ensure accurate billing and timely collections.
- Contacted patients regarding outstanding accounts to arrange payment plans, collect payments, and clarify insurance Explanation of Benefits (EOBs)
- Assure office budget is met for the month
- Assist in conducting MOR(monthly office reviews)
- Approve office orders and assure monthly budget is not surpassed
- Approve employees time
- Worked Aged reports
- Assist in hiring process/interviews/training
- Resolve patient account issues by communicating with patients and insurance
- Prioritize multiple deadlines in a fast-paced environment with providing excellent customer service
- Identify workflow improvements to increase efficiency
Office Coordinator / Billing
Soza Family Dentistry
Dalton
05.2021 - 07.2023
- Conducted morning meetings to present daily and monthly scheduled productions.
- Trained new personnel
- Organized and planned ways for the office to become a better work place
- Planned and coordinated office events
- Managed daily tasks with minimal supervision while also assigning other team members daily tasks
- Sorted and filed patient files
- Provided excellent customer service by greeting customers and addressing their questions and concerns.
- Verified insurance, checked patient eligibility, and communicated with insurance representatives.
- Submitted and resubmitted claims, sent appeals, and posted insurance payments.
- Managed office supplies
- Communicated with other dental offices regarding mutual patients.
Collector/Sales
Farmers Home Furniture
Dalton
01.2019 - 11.2020
- Assisted customers with inquiries and processed monthly payments, increasing customer retention by 10%.
- Explained finance contracts clearly, resulting in a 20% increase in customer understanding and satisfaction.
- Managed overdue accounts, achieving a 90% recovery rate on past-due payments.
- Maintained a professional demeanor during customer interactions, even in challenging situations.
Education
Bachelor's degree - Business Management
Dalton State College
Dalton, GA08-2026
high school diploma or GED -
Skills
- Problem Solving
- Analysis skills
- Phone communication
- Employee onboarding
- Customer Service
- Administrative experience
- Customer communication
- Clinical confidentiality policies
- Desktop applications
- Customer relationship building
- Phone Etiquette
- HIPAA
- Microsoft Word
- QuickBooks
- Financial transaction processing
- Data Entry
- Office management
- Computer operation
- Attention to detail
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Assistant Operations Manager
Aspen Dental
09.2024 - Current
Office Coordinator / Billing
Soza Family Dentistry
05.2021 - 07.2023
Collector/Sales
Farmers Home Furniture
01.2019 - 11.2020
Bachelor's degree - Business Management
Dalton State College