J'liyah Wilcher-Moss
Milledgeville
Summary
* Experienced administrative professional with a proven track record of delivering exceptional customer service over the past 3 years. Known for a strong work ethic and ability to seamlessly transition between different industries and work environments. Detail-oriented and proactive, excels in fast-paced, high-volume settings, bringing a sense of dependability and adaptability to any team. Collaborative team player with a knack for driving corporate growth and increasing revenue streams.
** Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
RHA Health Services LLC
06.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Insurance Customer Service Representative
Primerica
06.2024 - 12.2025
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
Patient Care Assistant
Greenwood Place
04.2024 - 06.2025
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
Home Health Aide/Patient Care Assistant
Home Instead
01.2024 - 06.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions. (40+ Hours) a week
911 Dispatcher/Communication Officer
Milledgeville Police Department
10.2024 - 02.2025
- Dispatching police officers to the scenes of crimes, violations, or in response to requests.
- Maintaining the records of the police department, verifies and updates stolen vehicles and/or wanted individuals through NCIC/GCIC systems.
- Variety of duties in the operation of the City's Computer Aided Dispatch (CAD) communication system including answering Emergency 911 and other calls from the public requesting Police, Fire, Emergency Medical Services (EMS), Utilities, other agencies and departments within the City of Milledgeville.
- Full Time (40+ hours a week)
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Answered calls from automatic routing system and took basic information from callers.
Cashier
Hardees
04.2023 - 01.2024
- Greet Customers
- Process payments
- Balancing cash register
- Resolving customer complaints
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
Goddess Nailz and Extensions
01.2021 - 11.2023
- Set up communication links for meetings via teleconference, video conference and web conference.
- Answered telephones and/or return phone calls, screened calls for managers and responded to routine questions utilizing tact and courtesy in interactions with others and assisted clients in connecting with the correct resources.
- Created and Processed packing slips for shipments
- Performed direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues; organized and facilitated meetings, conferences, and other specials events, as required.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications.
- Reconciled product inventory
- Part-time/Hybrid (20+ hours per week)
Produce Associate
Harveys Grocery Store
07.2021 - 11.2021
- Provide exemplary customer service to customers.
- Maintain produce area with fruits and vegetables.
- Reconciled product inventory
- Stocked and Organized produce department
- Part Time (20+ hours per week)
Education
Bachelors - Psychology
Paine College
Augusta, GA01.2024
High School Diploma -
Washington County High School
Sandersville, GA05.2023
Skills
- Microsoft Office Suite Proficient (Word, Excel Outlook, PowerPoint, Access, Publisher)
- Record management
- Data entry expertise
- Excellent Communication & Analytical Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Health and safety requirements
- Safety monitoring
Certification
CPR, AED, First Aid
Languages
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Direct Support Professional
RHA Health Services LLC
06.2025 - Current
911 Dispatcher/Communication Officer
Milledgeville Police Department
10.2024 - 02.2025
Insurance Customer Service Representative
Primerica
06.2024 - 12.2025
Patient Care Assistant
Greenwood Place
04.2024 - 06.2025
Home Health Aide/Patient Care Assistant
Home Instead
01.2024 - 06.2025
Cashier
Hardees
04.2023 - 01.2024
Produce Associate
Harveys Grocery Store
07.2021 - 11.2021
Administrative Assistant
Goddess Nailz and Extensions
01.2021 - 11.2023
Bachelors - Psychology
Paine College
High School Diploma -
Washington County High School
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