JLYNN LATHAM
Fairburn
Summary
Dynamic Management Assistant at Enterprise Rent-A-Car with a proven track record in exceeding sales goals and enhancing customer satisfaction. Skilled in fleet management and conflict resolution, I thrive in high-volume operations, ensuring optimal service delivery and operational excellence. Recognized for my adaptability and leadership in stabilizing multi-branch environments.
Overview
3
3
years of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
Atlanta
12.2023 - Current
- Deliver great customer service to customers at neighborhood branch locations.
- Exceed sales goals for protections, upgrades, and rental add-ons.
- Manage callback lists: follow up on open tickets, billing issues, vehicle status, and customer concerns.
- Resolve escalations with professionalism, ensuring customer satisfaction and retention.
- Coordinate fleet movement, inspections, maintenance scheduling, and inventory balancing.
- Improve vehicle turnaround time and ensure readiness in high-demand settings.
- Organize lots and support inter-branch transfers to maintain fleet availability.
- Assist with contract accuracy. and billing adjustments
- Promote teamwork, communication, and operational excellence.
- Adapt quickly to varying branch demands, customer demographics, and workflow structures.
- Provide consistent operational support during peak seasons and staffing shortages.
- Trusted to stabilize operations across multiple branch environments.
Airport High Flyer
Enterprise Rent-A-Car
Atlanta
01.2024 - 05.2024
- Greeted and assisted high-volume airport customers with professionalism and efficiency.
- Processed rental agreements, verified customer documentation, and ensured policy compliance.
- Explained rental terms, vehicle options, and protection products clearly to customers.
- Provided travel guidance and directions to arriving renters, including airport transit assistance.
- Resolved escalated customer concerns with empathy, urgency, and sound judgment.
- Identified customer needs to recommend suitable vehicle classes and package options.
- Documented new vehicle damages during returns, ensuring proper follow-up procedures.
Management Trainee
Enterprise Rent-A-Car
Valdosta
05.2023 - 12.2023
- Exceeded sales goals for protections, upgrades, and rental add-ons.
- Coordinated fleet movement, inspections, and maintenance scheduling for optimal performance.
- Improved vehicle turnaround time to ensure readiness in high-demand situations.
- Organized lots and supported inter-branch transfers to maintain fleet availability.
- Promoted teamwork and operational excellence across diverse environments.
Education
MBA - Business Management
Valdosta State University
Valdosta, GA05-2026
BBA - Business Administration
Valdosta State University
Valdosta, GA05-2022
Skills
- Callback Management & Customer Follow-Up
- Customer Service Excellence
- Airport & High-Volume Operations
- Fleet & Lot Management
- Sales & Revenue Growth
- Conflict Resolution
- Multi-Branch Operational Support
- Contract Writing & Billing Accuracy
- Leadership, Coaching & Training
- Time Management & Adaptability
Timeline
Airport High Flyer
Enterprise Rent-A-Car
01.2024 - 05.2024
Management Assistant
Enterprise Rent-A-Car
12.2023 - Current
Management Trainee
Enterprise Rent-A-Car
05.2023 - 12.2023
MBA - Business Management
Valdosta State University
BBA - Business Administration
Valdosta State University