Summary
Overview
Work History
Education
Skills
Organizationsandhonors
Affiliations
Timeline
Generic

Jnia Hillary

Atlanta

Summary

Strong problem-solving and leadership skills committed to optimizing processes to cut expenses and boost organizational effectiveness. competent in resource management and providing exceptional customer service, looking to move into a new industry. eager to contribute to a new and difficult career by utilizing transferable talents.

Overview

8
8
years of professional experience

Work History

Security Assistant

FP Security
06.2024 - Current
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Promptly responded to alerts or help requests, accurately assessed the situation, and took the necessary action to protect the public.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.

Assistant Manager

Hillery's BBQ
01.2018 - Current
  • Ensure that all guests receive a warm greeting at the register
  • Training over 10 cashiers on managing cash limits which guaranteed efficient customer service throughout
  • Handling ordering inventory needed for restaurants daily use
  • Improving manual order system to include Uber eats and Door Dash for customer satisfaction
  • Reviewing and approving timesheets, applications and orders
  • Recognized as an Excellent Employee of the month

Store Team Member

Walmart
07.2024 - 10.2024
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.

Cashier

Hillery's BBQ
01.2017 - 01.2018
  • Collected payments from customers
  • Wrote patron's food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen
  • Served food or beverages to patrons
  • Informed customers of daily specials
  • Cleaned countertops and outside sitting area for dining
  • Communicate the results of inspections and put forward corrective suggestions

Education

Bachelors of Arts - Business Administration, Management

Clark Atlanta University
Atlanta, GA
12-2025

Skills

  • Customer service
  • Work ethic and integrity
  • Time management skills
  • Customer relations
  • Cash management
  • Conflict resolution
  • Emergency preparedness
  • Event security
  • Identification verification
  • Active listening
  • Adaptable and flexible
  • Content creation

Organizationsandhonors

  • Boys and Girls Club-4H
  • Volunteer, Habitat for Humanity

Affiliations

  • Member of National Council Of Negro Women
  • Member of Breaking The Cycle

Timeline

Store Team Member

Walmart
07.2024 - 10.2024

Security Assistant

FP Security
06.2024 - Current

Assistant Manager

Hillery's BBQ
01.2018 - Current

Cashier

Hillery's BBQ
01.2017 - 01.2018

Bachelors of Arts - Business Administration, Management

Clark Atlanta University

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Jnia Hillary