Joan Ferdinand
Lawrenceville
Summary
Results-driven Accounts Receivable Accountant with expertise in financial reporting and regulatory compliance. Manages customer relationships, ensures accurate invoicing, and resolves inquiries to enhance organizational efficiency. Experienced in providing tailored support to students with special needs, fostering collaboration to improve learning experiences. Results-driven professional with a solid foundation in retail banking and accounts receivable. Strong skills in transaction processing and compliance ensure operational efficiency and customer trust. Ready to leverage experience to enhance organizational performance. Experienced paraprofessional bringing in-depth knowledge of classroom environments and student behavior management. Skills include individualized instruction, special education support, and collaboration with teachers to plan and implement lessons. Positively impacted students' learning experience through personalized attention and consistent engagement.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Gwinnett County Public School
Lawrenceville
01.2026 - Current
- Provided personalized academic support to enhance learning outcomes for students with special needs.
- Provided tailored educational, behavioral, and emotional support for students.
- Supervised small groups during instruction to foster student engagement and participation.
- Collaborated with teachers to facilitate instructional support that addressed diverse learning needs.
- Collaborated with teachers to adapt materials for diverse learning needs.
- Managed classroom materials and resources to enhance learning experiences.
Accounts Receivable Accountant
NAPA - Genuine Parts Company
Duluth
02.2023 - 06.2025
- Assisted in month-end closing activities to facilitate accurate accounts receivable reporting.
- Utilized accounting software to track payments and generate comprehensive financial reports.
- Monitored customer accounts for non-payment, initiating follow-ups as necessary.
- Communicated effectively with customers regarding outstanding balances and clarified payment terms.
- Aligned customer invoices with payments and account statements to ensure record accuracy.
- Conducted collections calls to secure prompt payment from delinquent customers.
- Posted financial data in Excel spreadsheets and managed inventory.
Retail Banking Representative
Santander Bank
Reading
12.2013 - 09.2017
- Educated clients on banking products and services, improving product knowledge and customer satisfaction.
- Facilitated efficient transaction processing and resolved account inquiries promptly.
- Resolved customer complaints with timely, effective solutions, enhancing overall customer experience.
- Ensured compliance with banking regulations and policies consistently.
- Processed orders for bank cards and checks, ensuring timely delivery and customer convenience.
Education
Bachelor of Arts - English
Queens College
Flushing, NY01-2012
Skills
- Academic support and collaboration
- Classroom management
- Individualized instruction
- Special needs assistance
- Computer skills
- Customer relationship management
- Transaction processing
- Financial reporting
- Regulatory compliance
Timeline
Paraprofessional
Gwinnett County Public School
01.2026 - Current
Accounts Receivable Accountant
NAPA - Genuine Parts Company
02.2023 - 06.2025
Retail Banking Representative
Santander Bank
12.2013 - 09.2017
Bachelor of Arts - English
Queens College