Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joan Larochelle

Grovetown

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Farmers Insurance
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty.
  • Responded to customer requests for products, services, and company information.
  • Systems learned, Policy Center, Express, Bristol West
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Account Manager

Apple Valley Insurance
10.1999 - Current
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Quoted prices, credit terms and other bid specifications.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Conducted annual reviews of existing policies to update information.
  • Researched and identified potential new markets.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Identified and solicited sales prospects in agency databases.

Education

Business Management

Eastern Gateway Community College
Steubenville, OH
12.2021

Skills

  • Sales Solutions
  • Strong Lead Development Skills
  • Account Verification
  • Business Negotiation
  • Customer Needs Assessments
  • New Product Information
  • Continuous Improvement Process
  • Insurance Policy Coverage Knowledge

Accomplishments

Accredited Adviser in Insurance

Certified Professional Insurance Agent

Certified Insurance Service Agent

Timeline

Customer Service Representative

Farmers Insurance
05.2023 - Current

Account Manager

Apple Valley Insurance
10.1999 - Current

Business Management

Eastern Gateway Community College
Joan Larochelle