Joan Larochelle
Grovetown
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Farmers Insurance
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Responded to customer requests for products, services, and company information.
- Systems learned, Policy Center, Express, Bristol West
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Account Manager
Apple Valley Insurance
10.1999 - Current
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Quoted prices, credit terms and other bid specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Conducted annual reviews of existing policies to update information.
- Researched and identified potential new markets.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Identified and solicited sales prospects in agency databases.
Education
Business Management
Eastern Gateway Community College
Steubenville, OH12.2021
Skills
- Sales Solutions
- Strong Lead Development Skills
- Account Verification
- Business Negotiation
- Customer Needs Assessments
- New Product Information
- Continuous Improvement Process
- Insurance Policy Coverage Knowledge
Accomplishments
Accredited Adviser in Insurance
Certified Professional Insurance Agent
Certified Insurance Service Agent
Timeline
Customer Service Representative
Farmers Insurance
05.2023 - Current
Account Manager
Apple Valley Insurance
10.1999 - Current
Business Management
Eastern Gateway Community College
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