Joana Vasquez
Atlanta
Summary
Dynamic professional with a proven track record at Delta Air Lines, adept in data entry and critical thinking. Excelled in task prioritization and training, enhancing team efficiency. Skilled in handling sensitive commodities and improving cargo service processes. Demonstrates exceptional office organization and a 50 wpm typing speed, driving operational success.
Overview
12
12
years of professional experience
Work History
LEAD CARGO CONTROL CENTER SPECIALIST /MAIL ANYLIST
Delta Air Lines, Inc
10.2022 - Current
- I work the station support line as well as the pet hotline calls to assist other cargo employees with any acceptance issues or iCargo issues with airwaybills
- Assist with placing and removing station restrictions on Webvision for request received via phone call and emails (cargocontrol@delta.com)
- I help with tracking sensitive commodities and Irops, & I send out emails reporting what I track
- On the mail side, I research the daily mail failures and create the failure reports which are then sent out to all stations.
- On the CET side I work as a lost and found analyst, which consist of me researching the failures with an awb and building a case for it, as well as updating a case, and closing them as well
- I assisted at the command center during the iCargo roll out as well as trained new employees and assist others with the new iCargo system after I took the iCargo champion training.
CARGO CUSTOMER SERVICE AGENT
Delta Air Lines
10.2019 - 10.2022
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Created documents of load plans, cargo cleanliness inspections and transportation processes
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods
LEAD TELLER OPERATIONS SPECIALIST
J.P. Morgan Chase
04.2018 - 04.2019
- Delivered exceptional service with friendly approach to retain and acquire customers
- Trained new employees on procedures and sales strategies to boost team success
- Prepared official checks, money orders and certified checks
- Verified currency and coin requirements, limitations and regulations were maintained
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing
BANK TELLER SUPERVISOR
Wells Fargo
08.2016 - 04.2018
- Expressed clear expectations and guidelines surrounding branch risk assessment and compliance standards
- Performed periodic cash counts of teller windows and cash vault
- Monitored and enforced compliance with outside regulations and corporate standard operating procedures
- Monitored teller accuracy and performance in accepting and processing deposits, withdrawals and payments
SHIFT LEADER MANAGER
Carl's Jr
06.2013 - 06.2016
- Maintained high performance levels by successfully training, monitoring and motivating shift employees
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
- Managed facility cleaning, maintenance and repair needs
- Created positive work environment to meet company, state and federal employment guidelines
- Hired qualified employees using targeted strategies to reach candidates
Education
DIPLOMA -
Lloyde High School
CA01.2006
CERTIFICATE OF MEDICAL BILLING -
UEI College
Gardena, CA01.2005
Skills
- Critical Thinking
- Training and Development
- Data Entry
- 50 wpm Typing Speed
- Office Organization
- Task Prioritization
- Complaint management
- Call handling
- Cargo tracking
- Employee training
- Attention to detail
- Compliance monitoring
- Station support management
- Data gathering
- CallSelect
- Analytical
- Fluent in Spanish
- Cross-functional coordination
- Problem-solving skills
- Resolving issues
- Customer communications
- Documentation and reporting
- Building rapport
- iCargo system
- Failure reporting
- Lost and found analysis
Chairmans Club Nominations 3 years in a row
For 3 years in a row now, I have been nominated by my peers for the Chairman's Club, because they believe I'm very helpful, knowledgeable, flexible with my time, nice, and open to assist at all times.
Timeline
LEAD CARGO CONTROL CENTER SPECIALIST /MAIL ANYLIST
Delta Air Lines, Inc
10.2022 - Current
CARGO CUSTOMER SERVICE AGENT
Delta Air Lines
10.2019 - 10.2022
LEAD TELLER OPERATIONS SPECIALIST
J.P. Morgan Chase
04.2018 - 04.2019
BANK TELLER SUPERVISOR
Wells Fargo
08.2016 - 04.2018
SHIFT LEADER MANAGER
Carl's Jr
06.2013 - 06.2016
DIPLOMA -
Lloyde High School
CERTIFICATE OF MEDICAL BILLING -
UEI College
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