Joani Smith
O’Shea Dentistry
Atlanta
5
years of professional experience
Organized professional with experience in healthcare and dental settings, supporting clinical and front-office operations. Skilled in managing schedules, coordinating patient communication, and ensuring accurate documentation in fast-paced environments. Transitioning into Talent Acquisition, leveraging strong administrative skills and effective interaction with diverse individuals to enhance organizational processes.
Work History
Front Office Manager / Treatment Coordinator
6 Months- Collaborated with doctors to develop and implement treatment plans for high-production cases, including implants and full restorations, ensuring exceptional client service.
- Managed all patient contact points - email, text, phone calls - ensuring efficient scheduling and oversight of daily operations.
- Streamlined front desk operations and office procedures, enhancing communication and collaboration between administrative staff and clinical team, and coordinating with outside providers.
- Leveraged AI skills (ChatGPT, Claude) to streamline systems, allowing for better efficiency and improved patient experience from start to finish.
Dental Assistant
2 Years 3 Months- Managed high-volume caseload with precise tracking and proactive outreach, ensuring timely progress through each pipeline stage.
- Advanced scheduling processes, improved patient acceptance rates, and minimized administrative barriers to enhance overall clinic efficiency.
- Assisted with new-patient intake and provided hands-on care for pediatrics and adults, including ortho, oral surgery, and sedation dentistry.
Co-General Manager & Bartender
2 Years 1 Month- Led hiring, onboarding, and training of new employees, providing guidance and feedback to facilitate swift team integration.
- Analyzed performance data and supported P&L management to implement marketing, promotions, and menu engineering strategies that enhanced revenue.
- Handled complex scheduling needs, balancing staffing requirements, shift priorities, and real-time operational demands.
- Managed inventory and controlled ordering to optimize budgets.
- Coordinated full-scale restaurant buyouts and large events, managing logistics, timelines, and stakeholder communication to ensure seamless execution.
Education
- Business
Skills
Front Office Experience (Insurance Verification
Treatment Coordination
Patient Communication)
Chairside Assisting
Digital Dentistry
and Sedation Dentistry
High Volume Scheduling & Calendar Management
Onboarding Process Support & Documentation
Applicant Tracking Systems (ATS) & HR Databases
CRM / Office Software Proficiency
Workflow Optimization
Data Entry & Records Management
Business Administration
Patient Intake Coordination
Timeline
Front Office Manager / Treatment Coordinator
O’Shea Dentistry
04.2026 - 10.2026Read More
Dental Assistant
Dental Town Dentistry
11.2023 - 02.2026Read More
Co-General Manager & Bartender
Butcher & Brew Restaurant
09.2021 - 10.2023Read More
Kennesaw State University
from Business
Read More