Joann Wooten
Lawrenceville
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Manager / Owner
Wooten Photography
01.2020 - 01.2025
- Provided customer support for 50+ clients annually, maintaining a 95%+ satisfaction rate.
- Managed 10+ active client accounts monthly, resolving service and billing inquiries.
- Processed contracts, invoices, and customer records with high data accuracy, managing $80K+ annually.
Special Education Teacher
Gwinnett County Public Schools
01.2014 - 01.2020
- Managed daily communication for 25–30 students and 30+ families.
- Maintained detailed documentation with 100% compliance to deadlines and regulations.
- Collaborated with cross-functional teams to resolve inquiries.
Customer Service Representative
Global Connections
01.2010 - 01.2014
- Handled 40–60 customer calls per day supporting ACP and Lifeline enrollment.
- Verified applications with 98%+ data accuracy.
- Resolved internet, phone, and device service issues.
Education
Bachelor of Science - Special Education
Georgia Gwinnett College
Lawrenceville, GA05-2018
Skills
- Customer service
- Microsoft outlook, word, and Excel
- CRM - Salesforce, ZOHO, Honeybook
- Problem-solving
- Customer focused
- Time management
- Adherence to high customer service standards
- Complaint resolution
Certification
National edTPA Certification
Timeline
Customer Service Manager / Owner
Wooten Photography
01.2020 - 01.2025
Special Education Teacher
Gwinnett County Public Schools
01.2014 - 01.2020
Customer Service Representative
Global Connections
01.2010 - 01.2014
Bachelor of Science - Special Education
Georgia Gwinnett College