Joanna Angstadt
LaGrange
Summary
Friendly and dependable customer service professional with experience in banking and customer support. Skilled at helping customers, handling transactions, managing accounts, and resolving issues efficiently. Comfortable using banking software, Microsoft Office, and other computer systems, with strong attention to detail and the ability to learn new technology quickly. Known for building positive customer relationships and staying organized in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Bank Teller/Customer Service Representative
AnchorBank
LaGrange, GA
04.2023 - Current
- Assisted customers with account openings, updates, and documentation requirements.
- Identified opportunities to recommend appropriate banking products and services, contributing to sales and retention goals.
- Maintained cash drawer balance through meticulous record-keeping and reconciliation practices.
- Collaborated with team members to improve branch operations and enhance customer satisfaction.
- Consistently met or exceeded customer service performance metrics and quality standards.
Marketing Associate
Twin Cedars Youth Svc
LaGrange GA
01.2015 - 04.2023
- Developed and executed marketing campaigns to increase community awareness, donor engagement, and program participation.
- Created content for social media, email newsletters, website updates, and promotional materials to support organizational goals.
- Managed social media accounts, increasing audience engagement and expanding online reach.
- Coordinated fundraising and community outreach campaigns, helping to strengthen donor and volunteer relationships.
- Assisted with planning and promoting events, including fundraisers, volunteer initiatives, and community programs.
- Tracked and analyzed campaign performance metrics to identify opportunities for improvement and optimize outreach efforts.
- Collaborated with program staff, volunteers, and external partners to support marketing and communications initiatives.
Education
High School Diploma -
Troup High School
LaGrange, GA05-2008
Business
West Georgia Technical College
La Grange, GASkills
- Attention to detail
- Computer
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong computer and data entry skills
- Experience with CRM and database management systems
- Digital marketing and social media management
- Google Workspace (Docs, Sheets, Drive)
Timeline
Bank Teller/Customer Service Representative
AnchorBank
04.2023 - Current
Marketing Associate
Twin Cedars Youth Svc
01.2015 - 04.2023
High School Diploma -
Troup High School
Business
West Georgia Technical College