Joanna Mitchell

Travel

Switzerland, les Pascots

Trained with the 100th rock climber of Europe.

Sustained hike of 14 hours in waist high snow climbing to a 15,000ft summit.

26th person to enter cave and spelunk for over 6 hours.

Worked with equine therapy and a pack of 4 wolves to overcome fears.

Worked with one of the top hypnotherapists of Switzerland.

Transitioned to a plant based lifestyle.

• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
• Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
• Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Created and managed project plans, timelines and budgets.
• Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
• Conferred with event staff at event site to coordinate details.
• Coordinated with participating vendors during event planning.
• Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
• Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
• Performed event coordination for larger parties and gatherings.
• Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
• Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
• Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
• Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
• Established working relationships with clients by organizing various events.
• Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
• Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
• Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
• Brainstormed and implemented creative event concepts and themes.
• Developed creative themes for events and created related activities to engage attendees.
• Analyzed event costs to identify areas of improvement and cost savings.
• Utilized social media to promote events and increase attendance.
• Oversaw event registration process by collecting and tracking attendee information.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Researched and identified new vendors and suppliers to obtain competitive pricing.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Coordinated transportation and parking arrangements for guests and vendors.
• Monitored and controlled event expenditures to meet budgets.

• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
• Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
• Supported project management team for optimal performance.
• Handled client communications and led meetings, providing clear direction and consistent updates on design progress.
• Managed and mentored internal team of digital designers and extended team of regular freelance designers.

• Prepared product proposals, contract terms and conditions and document modifications.
• Collaborated with cross-functional teams to ensure alignment on contract requirements and deliverables.
• Optimized vendor performance through regular reviews of their adherence to contractual obligations, ensuring timely delivery of services or products.
• Protected company interests by maintaining a comprehensive understanding of industry trends, regulatory changes, and competitor activities that could impact negotiation strategies or outcomes.
• Maintained organized records of executed contracts for ease of reference in future negotiations or audits.
• Managed assigned contracts throughout lifecycle, identifying need for and implementing amendments, renewals, terminations and other necessary contractual actions.
• Evaluated bids from multiple service providers during procurement processes to select the most advantageous offers based on quality, pricing, and other key factors.
• Applied current editing and photography tools to tell great stories.
• Boosted brand engagement by creating compelling social media posts and campaigns.
• Strengthened content through proofreading and editing.
• Led content audit to identify and refresh outdated material, keeping website content relevant and engaging.

• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
• Maintained consistently high success rate of collecting on overdue accounts.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
• Documented customer payment interactions and account statuses for future reference.
• Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
• Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
• Identified and contacted customers with overdue accounts to address payment status.
• Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
• Regularly monitored accounts to identify overdue balances and potential areas of risk.

• Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Oversaw daily operations to maintain store cleanliness and organization.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Maintained well-organized mise en place to keep work consistent.
• Placed orders to restock items before supplies ran out.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
• Prepared meals and snacks for children based on dietary guidelines.
• Assisted with light housekeeping duties as well as running errands.
• Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
• Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
• Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
• Built positive and nurturing environments to support child social and emotional growth.
• Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
• Promoted intellectual development through reading, storytelling, and engaging educational activities.
• Administered basic first-aid and medication in emergency situations.
• Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
• Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
• Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.