Joanna Velazquez
Atlanta
Summary
Dedicated leasing consultant with a proven track record in customer service, communication, and problem-solving. Maintained high customer approval ratings and promoted tenant relations through effective collaboration and conflict resolution.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Asset Living
Marietta
10.2025 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Responded to tenant requests for maintenance services in a timely manner.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Conducted regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Tracked leads using CRM software and followed up with interested parties.
- Developed marketing strategies aimed at increasing leasing activity within community.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Cashier
HomeGoods
Sandy Springs
05.2025 - 10.2025
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and answered any questions they had about store's products and services.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees to enhance teamwork and collaboration.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Restaurant Manager
Bambinelli's Italian Rstrnt
Roswell
10.2022 - 11.2024
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained detailed records of inventory levels and conducted regular audits to ensure accuracy.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Optimized profits by controlling food, beverage and labor costs.
Education
High School Diploma -
Paul Duke STEM High School
Norcross, GA05-2023
Skills
- Customer service
- Lease agreements
- CRM software
- Property marketing
- Maintenance coordination
- Tenant relations
- Problem solving
- Detail orientation
- Communication skills
- Time management
- Team collaboration
- Conflict resolution
- Sales techniques
- Background check process
- Prospect qualification
- Application verification
- Maintenance requests
Languages
Spanish
Professional
English
Professional
Timeline
Leasing Consultant
Asset Living
10.2025 - Current
Cashier
HomeGoods
05.2025 - 10.2025
Restaurant Manager
Bambinelli's Italian Rstrnt
10.2022 - 11.2024
High School Diploma -
Paul Duke STEM High School