Joanna Willetts
McDonough,MI
Summary
Phlebotomy professional prepared to contribute to healthcare teams with practical training in specimen collection and patient communication. Known for precise technique in venipunctures and maintaining calm, reassuring demeanor with patients. Focused on collaborative efforts and adapting to dynamic clinical environments.
Overview
15
15
years of professional experience
Work History
Freight Fowarding
Shipco Transport
05.2013 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Phlebotomy Student
01.2025 - 04.2025
- Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
- Assisted in streamlining workflow processes by effectively prioritizing tasks based on urgency, complexity, and patient needs.
- Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
- Optimized inventory management by monitoring supplies usage carefully and placing timely orders as needed to avoid shortages or delays in testing services.
- Contributed to positive clinic environment by maintaining cleanliness and organization within workspace.
CNA
04.2010 - 03.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
CPT - Phlebotomy
Georgia School of Phlebotomy
Sandy Springs, GA04-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Order of draw
- HIPAA compliance
- Patient communication
- Professionalism and ethics
- CPR Certified
- Butterfly needle technique
- Specimen handling
- Patient care
Timeline
Phlebotomy Student
01.2025 - 04.2025
Freight Fowarding
Shipco Transport
05.2013 - Current
CNA
04.2010 - 03.2013
CPT - Phlebotomy
Georgia School of Phlebotomy
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