Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Joanne Carreon

Dacula

Summary

Dynamic professional with extensive experience in records management and admissions support at Northside Hospital. Proven ability to enhance data integrity through meticulous audits and foster positive client relationships with exceptional interpersonal communication. Skilled in database administration and adept at multitasking in fast-paced environments, ensuring efficient operations and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Registrar

Northside Hospital
01.2024 - Current
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Authenticate insurance eligibility and benefits
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Ensured accurate records by diligently maintaining and updating information in the database.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Improved data integrity by conducting regular audits of records and making necessary corrections.
  • Verified paperwork accuracy and checked for completion prior to processing.

Receptionist

Primacare Physical Therapy
05.2021 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Train clerks and provide them the knowledge to be successful when they will be responsible for their clinic.
  • Call insurances to authenticate co-payments and pre-certifications.

Food Service Manager

Chipotle Restaurant
07.2017 - 05.2021
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Close our registers at the end of every shift as well as providing change from the safe to employees.
  • Off-loaded the food truck and organized it in the walk in fridge.
  • Recorded inventory

Crew Leader

Bruster's Real Ice Cream
04.2015 - 09.2016
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Was responsible to take close out registers at the end of every shift
  • Solve customer complaints and concerns
  • Recorded ice cream usage at the end of day

Education

Associate of Applied Science - Accounting

Gwinnett Technical College
Lawrenceville, GA
07-2025

Skills

  • Records management
  • Admissions support
  • Database administration
  • Enrollment management
  • Attention to detail
  • Verification and eligibility
  • Multitasking Abilities
  • Interpersonal communication
  • Critical thinking
  • Computer literacy

Accomplishments

  • Supervised team of 20+ staff members.

Certification

  • Certified Office Accounting Specialist, Computerized Accounting Specialist

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Registrar

Northside Hospital
01.2024 - Current

Receptionist

Primacare Physical Therapy
05.2021 - 12.2023

Food Service Manager

Chipotle Restaurant
07.2017 - 05.2021

Crew Leader

Bruster's Real Ice Cream
04.2015 - 09.2016

Associate of Applied Science - Accounting

Gwinnett Technical College

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Joanne Carreon