Joanne Huling
Canton
Summary
Friendly and dedicated Customer Service Professional with 5 years' experience in a fast-paced retail environment. Equipped with a strong team player mentality and enthusiasm for detail-oriented work. Adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Overview
11
11
years of professional experience
Work History
Meat Clerk
Kroger
Georgia
05.2026 - Current
- Assisted customers in selecting high-quality meat products, providing expert recommendations.
- Operated meat processing equipment, ensuring proper maintenance and functionality.
- Trained new staff on meat department procedures and customer service standards.
- Monitored inventory levels, placing timely orders to prevent stock shortages.
- Resolved customer complaints efficiently, enhancing overall shopping experience in the meat department.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
- Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
- Rotated products to sell before expiration dates, preventing waste and keeping food safety in check.
- Contributed to positive store reputation through friendly customer interactions and attention to detail in all aspects of meat department operations.
E-Commerce Clerk
Kroger
Georgia
03.2026 - 07.2026
- Guided customers in locating products and aided in carrying heavy items to enhance their shopping experience.
- Stocked merchandise and maintained cleanliness to ensure a pleasant shopping environment.
- Facilitated customer checkout by bagging purchased items. and retrieved alternate items upon request.
- Assisted customers with locating products and carrying heavy items.
- Staged assembled orders in temperature-controlled areas including coolers and freezers.
- Corresponded with customers regarding substitutions and answered professional inquiries via portable phones.
- Handled customer inquiries about substitutions and provided assistance via portable phones to enhance service quality.
- Adhered to food safety regulations and store safety policies.
CSR Receptionist
Dog Days Buckhead
Georgia
05.2022 - 12.2022
- Coordinated Grooming, boarding, and daycare reservations.
- Responded to customer emails, calls and voicemails.
- Provided medication to pets during care.
- Facilitated client engagement to drive sales of additional services.
- Ensured all add-on services were completed by the appropriate team members.
- Coordinated completion of add-on services with appropriate team members to enhance customer satisfaction.
- Treating wounded dogs.
- Ensured appropriate level of cleanliness.
- Opened and closed the store.
- Provided medical treatment for dogs with injuries.
- Monitored and upheld hygiene standards in all areas.
- Collected medical records from veterinary clinics on client’s behalf.
- Collected mail and packages as they were delivered.
- Regular sorting of electronic documents.
- Collected medical records from veterinary clinics on clients’ behalf.
PSE Mail Processing Clerk
USPS
Arizona
01.2022 - 03.2022
- Sorted outgoing and incoming mail using automated equipment to ensure timely delivery.
- Organized necessary support equipment and materials for efficient sorting operations.
- Lifted and carried mail and packages of varying weights throughout the sorting process. moderate to heavy mail and packages and prolonged standing.
- Processed and packaged covid-19 testing kit orders to meet public health needs.
Junior Billing Specialist
WebPT
Arizona
07.2021 - 10.2021
- Review, prepare, and submit electronic claims.
- Process secondary claims by printing HCFA and attaching primary EOB and sending to insurance companies.
- Organized and sorted mail for efficient delivery within the office. including sorting, delivering, and stamping.
- Processed monthly statements by printing, folding, stamping, and delivering to post office for bulk mailing.
- Diagnosed and resolved issues for escalated accounts to ensure timely claim processing.
- Tracked and addressed exclusion trends, and resubmitted claims as needed.
- Process monthly statements including printing, folding, stamping, and delivering to the post office for bulk mail.
- Print and deliver daily HCFA forms.
- Mail organization including sorting, delivering, and stamping.
- Receive and transfer incoming calls to appropriate parties.
Lead Associate
Dollar General
Georgia
08.2017 - 12.2019
- Addressed customer needs and facilitated de-escalations to maintain service quality.
- Balanced cash registers and conducted inventory checks to ensure financial accuracy.
- Signed delivery receipts for vendors and delivered earnings to the bank.
- Executed opening procedures for the store and closing procedures.
- Managed and assigned cleaning and stocking duties such as cleaning duties and stocking.
Courtesy Clerk
Kroger
Georgia
06.2015 - 08.2017
- Assisted customers in locating products and carried heavy items to enhance shopping experience.
- Stocked merchandise and maintained cleanliness to ensure a welcoming environment.
- Facilitated customer purchases by bagging items. and retrieved alternate items upon request.
Education
High School Diploma -
Sequoyah High School
Georgia01-2014
Bookkeeping - Accounting
Chattahoochee Tech College
Georgia01-2019
Skills
- Excel and Word proficiency
- Detail oriented
- Time management skills
- Typing speed 50 WPM
- Proficient listening skills
- Tech Literacy
- Team collaboration
- Reliability
- Honest and dependable
- Data entry
- Scheduling
- Paperwork processing
LANGUAGES
English
Timeline
Meat Clerk
Kroger
05.2026 - Current
E-Commerce Clerk
Kroger
03.2026 - 07.2026
CSR Receptionist
Dog Days Buckhead
05.2022 - 12.2022
PSE Mail Processing Clerk
USPS
01.2022 - 03.2022
Junior Billing Specialist
WebPT
07.2021 - 10.2021
Lead Associate
Dollar General
08.2017 - 12.2019
Courtesy Clerk
Kroger
06.2015 - 08.2017
High School Diploma -
Sequoyah High School
Bookkeeping - Accounting
Chattahoochee Tech College