JOANNE MASON
Warner Robins
Summary
Highly motivated and ambitious professional with a strong desire for new challenges and growth opportunities. Seeking a role to contribute skills and expertise while adding significant value to the organization. Committed to continuous learning and development, eager to take on responsibilities that will push to reach full potential. Proven track record of success in previous roles, confident in ability to make a meaningful impact and drive results.
Overview
25
25
years of professional experience
Work History
Tele-App Specialist
Lincoln Financial Group
07.2019 - 01.2025
- SCHEDULE AND COMPLETE PHONE INTERVIEWS FOR CLIENTS APPLYING FOR VARIOUS LIFE INSURANCE POLICIES, RESOLVE TECHNICAL ISSUES WITH CLIENTS NOT ABLE TO COMPLETE INTERVIEW ONLINE, FOLLOW UP ON ADDITIONAL INFORMATION NEEDED FROM UNDERWRITING, COMPLETE ON THE SPOT INTERVIEWS AND ASSIST ONLINE CHAT
Enrollment Specialist
Humana
10.2022 - 01.2023
- CONFIRM CREDITABLE MEDICARE COVERAGE AND VERIFY IF THERE SHOULD OR SHOULD NOT BE A PENALTY
E-Support Specialist
Sedgwick
10.2017 - 06.2019
- THIRD PARTY ADMINISTRATOR SUBMITTING CLAIMS AND MEDICAL LEAVES FOR CLIENTS
Arbitration Adjuster
GEICO
05.2000 - 08.2016
- AUTOMOBILE SALES AND CUSTOMER SERVICE, SET UP AUTOMOBILE CLAIMS, ACCOUNTS RECEIVABLE, SUBROGATION INCLUDING FILING ARBITRATIONS VIA ARBITRATION FORUM
Education
A.S. - BUSINESS ADMINISTRATION
GEORGIA MILITARY COLLEGE
06.2008
Skills
- Multitasking Abilities
- Client service
- Technical troubleshooting
- Data entry
- Claims processing
- Customer relationship management
- Attention to detail
- Effective communication
- Time management
- Team collaboration
Timeline
Enrollment Specialist
Humana
10.2022 - 01.2023
Tele-App Specialist
Lincoln Financial Group
07.2019 - 01.2025
E-Support Specialist
Sedgwick
10.2017 - 06.2019
Arbitration Adjuster
GEICO
05.2000 - 08.2016
A.S. - BUSINESS ADMINISTRATION
GEORGIA MILITARY COLLEGE
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