Joanny Hernandez
Athens
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
07.2025 - Current
- Executed precise beverage preparation techniques to ensure quality and consistency in every drink served.
- Delivered friendly customer service, fostering a welcoming environment for patrons.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
Shift Lead
Poke Bar
06.2020 - 03.2026
- Ensured the cleanliness of work areas by adhering to sanitation protocols.
- Trained new crew members on operational procedures and customer service standards.
- Delivered excellent customer service to foster a positive atmosphere for guests.
- Resolved customer complaints effectively, enhancing satisfaction through quick problem-solving strategies.
Crew Member
Sr Sol
06.2018 - 06.2020
- Greeted guests and collected information for seating arrangements or waitlist placement.
- Managed incoming calls efficiently during peak shifts.
- Monitored customer satisfaction by checking in throughout meal service.
- Ensured compliance with company policies on food storage, labeling, and stock rotation.
Education
Associate's Degree - Accounting
Athens Technical College
Athens, Georgia, GAHigh School Diploma -
Clarke Central High School
Athens, GA05-2022
Skills
- Customer service
- Team leadership
- Computer skills
- Strong verbal and written communication
- Conflict resolution
- Spanish translation
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shift Leader
Dunkin' Donuts
07.2025 - Current
Shift Lead
Poke Bar
06.2020 - 03.2026
Crew Member
Sr Sol
06.2018 - 06.2020
High School Diploma -
Clarke Central High School
Associate's Degree - Accounting
Athens Technical College