Jocelyn Chiesa
Dalton,GA
Summary
Dynamic and results-driven professional with extensive experience at past employers. Proven ability in salesmanship and multitasking, enhancing customer satisfaction through effective communication and problem resolution. Recognized for maintaining a safe environment and training staff to optimize performance, ensuring high-quality service delivery in fast-paced settings.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Zaxbys
03.2025 - Current
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Answered customers' questions, recommended items, and recorded order information.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
FOH Team Member
McDonald's
10.2024 - 03.2025
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Digital Shopper
Walmart
05.2024 - 08.2024
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Manager
Lins Mongolian
03.2023 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers .
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Psychology -
Dalton State College
Dalton, GAHigh School Diploma -
Dalton High School
Dalton, GA05.2024
Skills
- Salesmanship
- Social perceptiveness
- Professional appearance
- Multitasking Abilities
- Excellent communication
Timeline
FOH Team Member
Zaxbys
03.2025 - Current
FOH Team Member
McDonald's
10.2024 - 03.2025
Digital Shopper
Walmart
05.2024 - 08.2024
Manager
Lins Mongolian
03.2023 - 01.2024
Psychology -
Dalton State College
High School Diploma -
Dalton High School
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