Jocelyn Serrano
North Chattahoochee Family Physician
Lawrenceville
1
Certification
7
years of professional experience
Diligent Medical receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Work History
Medical Receptionist/Front Desk
1 Year 9 Months- Coordinated patient scheduling and appointment management ensuring optimal patient flow.
- Facilitated insurance verification and documentation for patients, streamlining the intake process.
- Streamlined communication between medical staff and patients, enhancing service delivery.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Processed payments from customers, including cash, checks, debit and credit cards.
- Trained new front desk staff on office procedures and software systems.
- Opened the office and completed closing paperwork and procedures daily.
- Input customer data into reservation systems and updated to reflect room changes.
Medical Receptionist/Front Desk
3 Years 7 Months- Greeted patients warmly upon arrival at Perry Physical Medicine and Rehabilitation.
- Coordinated appointment schedules using electronic health record systems to optimize patient flow.
- Answered phone calls and directed inquiries to appropriate staff members to ensure timely responses.
- Maintained a clean and organized front desk area for optimal patient experience.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed payment transactions to ensure accurate billing. and provided customers with receipts and proper bills and change.
Pharmacy Technician
1 Year 3 Months- Processed prescriptions accurately and efficiently for customers and healthcare providers.
- Managed pharmacy software for efficient prescription processing and accurate patient records.
- Operated pharmacy software for prescription processing and patient records management.
- Trained new staff on pharmacy procedures and customer service to enhance team effectiveness.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Trained new staff on pharmacy procedures and customer service standards.
- Ensured compliance with safety regulations and pharmacy policies during daily operations.
- Supported pharmacist in processing high volume of prescriptions and addressing customer inquiries.
Education
High School Diploma
Skills
Medical terminology
HIPAA compliance
Insurance verification
EMR / EHR
Records management
Medical language
Appointment scheduling
Microsoft Office Suite
Customer service
Time management
Communication skills
Electronic health records
Certification
Basic Life Support Certification
Timeline
Medical Receptionist/Front Desk
North Chattahoochee Family Physician
02.2025 - CurrentRead More
Medical Receptionist/Front Desk
Perry Physical Medicine and Rehabilitation
06.2021 - 01.2025Read More
Pharmacy Technician
Walmart Pharmacy
03.2020 - 06.2021Read More
Deer Park Highschool
High School Diploma
Read More