Jocelyn Tobar Olivorio
Lawrenceville
Summary
Dynamic server and cook with proven ability in customer service and complaint resolution. Experienced in team training and health safety compliance, committed to elevating guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Cook
Poke Rock
Lawrenceville
02.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and kitchen to ensure a welcoming environment.
- Managed customer orders efficiently using point-of-sale systems.
- Trained new servers on menu items and restaurant protocols.
- Ensured compliance with health and safety regulations during service operations.
- Engaged with customers to personalize service and enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties, including setting up dining area and restocking supplies, to support smooth operations.
BDC Service Representative
Asbury Automotive Group
Duluth
08.2022 - 02.2023
- Managed incoming calls, directing them to appropriate departments to ensure timely service.
- Assisted customers with inquiries and service appointments daily.
- Provided detailed information on service offerings and promotions, enhancing customer awareness and engagement.
- Advised customers on available options for service or products.
- Resolved customer complaints through prompt collaboration with team members, improving customer satisfaction.
- Updated customer records in the dealership's CRM system accurately.
- Followed up with customers after completion of service requests.
- Maintained a clean and organized workspace for efficient operations.
Education
High School Diploma -
Discovery High School
Lawrenceville, GA05-2024
Some College (No Degree) - Biology
Georgia Gwinnett College
Lawrenceville, GASkills
- Guest engagement
- Attention to detail
- Time management
- Positive and professional
- Health safety compliance
- CRM systems
- Service scheduling
- Problem solving
- Effective communication
- Strong multitasking
- Appointment scheduling
- Team building
- Email etiquette
- Inbound calls
- Outbound calling
- Teamwork
Languages
English
Full Professional
Spanish
Full Professional
Certification
- National Healthcareer Association
Timeline
Server/Cook
Poke Rock
02.2023 - Current
BDC Service Representative
Asbury Automotive Group
08.2022 - 02.2023
High School Diploma -
Discovery High School
Some College (No Degree) - Biology
Georgia Gwinnett College