Jocelyn Villacorta
Columbus
Summary
Experienced with tax preparation and compliance. Utilizes attention to detail and analytical skills to review financial documents. Knowledge of tax regulations and procedures to ensure accurate reporting.
Accomplished Head Server at Taste of India, adept in banquet coordination and multitasking, significantly increased revenue through strategic upselling. Trained teams in safe food handling and customer service excellence, fostering a positive and efficient work environment. Demonstrated leadership as a Shift Leader at Tropical Smoothie Cafe, ensuring seamless operations and high standards of safety.
Overview
4
4
years of professional experience
Work History
Transportation Tax Intern
Edgar Trucking Inc
12.2020 - Current
- Worked closely with team members to complete tasks efficiently under tight time constraints during peak periods of high workload demands.
- Streamlined tax processes by maintaining organized client files and documentation.
- Organized client tax documents to facilitate quick preparation of tax returns.
Head Server
Taste of India
02.2024 - 08.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Shift Leader
Tropical Smoothie Cafe
10.2023 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Rainey McCullers School of The Arts
Columbus, GA03-2023
Skills
- Safe food handling
- Banquet coordination
- Brand promotion
- Multitasking skills
- Cash handling
- Tax preparation
- Bookkeeping skills
Timeline
Head Server
Taste of India
02.2024 - 08.2024
Shift Leader
Tropical Smoothie Cafe
10.2023 - 03.2024
Transportation Tax Intern
Edgar Trucking Inc
12.2020 - Current
High School Diploma -
Rainey McCullers School of The Arts
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