Jocelyn Voravong
Woodstock
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, bookkeeping, budgeting, scheduling and staff coordination. Recognized for effective communication, problem-solving, and organizational skills.
Overview
21
21
years of professional experience
Work History
Office Manager
Munich Motorsport
07.2015 - Current
- Managed the day-to-day operations of a BMW service center by providing administrative assistance, managing correspondence, scheduling appointments, and organizing office documents and records
- Managed all aspects of payroll processing and ensuring accurate and timely payment to employees
- Maintained accurate payroll records, addressing payroll-related inquiries or issues, and providing guidance to employees regarding payroll matters
- Prepared and analyzed payroll reports, prepared financial statements, operational technician reports, and workflow efficiency reports
- Evaluated and recommended pricing strategies for new and existing products and services
- Sustained a high level of customer satisfaction while exceeding sales goals
- Recommended additional products and services which resulted in a 20% increase in monthly revenue
Manager
Midcity Cafe
03.2010 - 07.2015
- Supported the general manager in performing the day-to-day operations such as staffing, training, event planning, and improving business plans
- Developed and implemented marketing strategies through various social media platforms
- Maintained weekly inventory levels and served as the liaison with vendors for food, beverages, supplies, and equipment
- Developed strategies to improve monthly sales revenue
Office Manager
Dalmatian Corporation
07.2007 - 02.2010
- Reported directly to the CEO and served as the office manager of an online clothing company
- Served as the Account Manager for over 50 wholesale accounts
- Supervised and trained new employees to work in the office and warehouse
- Managed financial operations by performing accounting functions such as accounts payable, accounts receivable, invoicing, and chargebacks
- Managed all aspects of shipments for incoming and outgoing shipments, and prepared daily shipment reports
- Maintained and monitored sufficient inventory levels for the office and the warehouse
Office Manager
Cutler & Lipsetts, LLC
09.2004 - 07.2007
- Provided administrative support to three attorneys and a paralegal at the law firm
- Performed legal research for various cases including criminal, civil, family, and contract law
- Scheduled and greeted clients, answered telephones, and performed general back-office data entry
- Prepared all files and documents for client meetings
Education
Anne Arundel Community College
Arnold, MDHigh School -
Severna Park High School
Severna Park, MD05-2002
Skills
- Office management
- Organizational skills
- Scheduling and calendar management
- Bookkeeping
- Payroll and budgeting
- Account reconciliation
- Credit and collections
- Relationship building
- Employee supervision
- Financial tracking
- Expense reporting
- Business administration
- Budgetary planning
- Contract negotiations
- Vendor engagement
- MS Office
- Financial reporting
- Report preparation
- Problem resolution
- Customer relations
Languages
English
Native or Bilingual
Timeline
Office Manager
Munich Motorsport
07.2015 - Current
Manager
Midcity Cafe
03.2010 - 07.2015
Office Manager
Dalmatian Corporation
07.2007 - 02.2010
Office Manager
Cutler & Lipsetts, LLC
09.2004 - 07.2007
Anne Arundel Community College
High School -
Severna Park High School
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