Jocelyn Wagner

Pharmacy Technician

CVS Pharmacy

01.2020 - Current

Processed prescription orders accurately and efficiently.
Assisted pharmacists in preparing medications for patients.
Managed inventory levels, ensuring availability of essential drugs.
Provided exceptional customer service by addressing patient inquiries.
Maintained clean and organized workspaces to comply with safety standards.
Trained new staff on pharmacy procedures and operational protocols.
Implemented workflow improvements to enhance prescription fulfillment speed.
Monitored medication expiration dates and coordinated restocking efforts.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.