JOCELYN WILLIAMS
Decatur,GA
Summary
An Army Veteran and an individual who embodies key values of integrity, appreciation, teamwork, and growth seeking a position in which my 21 years of experience in multiple aspects of logistics & operations can be effectively utilized for mutual benefit with opportunity for advancement. Excellent leadership skills and ability to lead and motivate others. Acclimated to working in a myriad of environments. Excellent communication skills. Proactive in identifying issues with the utmost confidence in practical and impractical solutions. Highly motivated and determined to make meaningful contributions to any organization.
Overview
12
12
years of professional experience
Work History
Service Coordinator/Customer Service Representative
AmeritFleet Solutions
09.2022 - Current
- Initiates contact with appropriate service providers to request referrals and follows up to confirm appointments
- Keeping track of parts requests and submitted documents
- Generates reports and responds to inquiries recording entered data as requested
- Confirms accuracy of data such as unit numbers, VIN’s (Vehicle Identification Numbers), work order & service order numbers, etc.
- Has assisted with over 3,000 closings of completed work orders and invoices.
Logistics Coordinator/Dispatcher/Customer Service Representative
Pegasus Transportation Solutions
02.2021 - 09.2022
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Responding to customer inquiries and referring clients to the proper channels
- Tracking and fixing shipment errors
- Built over 500 orders for raw materials and equipment
- Making special shipping arrangements as necessary
- Ensuring that the quality of all services provided meets the required standards
- Corresponds with carriers and customers in regards to wait times, on-time pickups and deliveries
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Tracked orders and notified customers of status or potential delays.
Equipment Dispatch Coordinator/Customer Service Representative
Hapag-Lloyd
08.2019 - 02.2021
- Tracks the releasing of equipment for all depots/terminals in the area to ensure accurate inventory
- Created over 2,000 empty bookings as required
- Tracks and traces overdue equipment to ensure faster turn-around and decrease of turn-around times
- Ensures that all equipment is at the appropriate location
- Updates various reports releases of inventory and cleans the error file
- Handles inquiries relating to equipment releases of inventory availability
- Repositions containers that are sold, or for sale, to the buyer
- Successfully completed over 100 off hires; ensured the containers were turned into their perspective company in a timely manner.
Supply Tech & LOC Analyst/Customer Service Representative
Exelis/Vectrus/URS Corporation
07.2012 - 08.2019
- Retrieved, analyzed and processed over 100 operational orders and classified taskers
- Worked actively with the Maintenance Operation Center (MOC) with tracking vehicles to keep the maintenance manager abreast of the readiness status of specific vehicles
- Opened, modified and closed Job Orders to ensure vehicles were 100% for deployment readiness
- Analyzed departmental documents for appropriate distribution and filing
- Maintained and segregated classified and unclassified documents
- Actively ensured 100% accountability of Sensitive Items utilizing the Army War Reserve Deployment System (AWRDS)
- Filed and properly secured administrative paperwork, personnel folders and other employee records
- Ensured packing lists, receipt documents, bills of lading, inspection reports, others' documents, with purchase orders/requisitions to verify accuracy of stock data and quantities received against bills of lading, and shipping documents
- Maintained 100% readiness of Sensitive Items by keeping accountability of items being shipped OCONUS/Theater Support & CONUS and immediately reported discrepancies to management
- Prepared CDRL'S and other daily reports to ensure the accuracy and readiness of items for proper distribution and briefed management daily on findings
- Assisted direct leadership as Point of Contact (POC) for a team of 56 personnel; ensured maximum production was achieved daily and all reports maintained accuracy.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
No Degree - IT Professional 6 Services
Global IT Tech
Southfield, MI04.2024
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Team Leadership
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in Office programs
- Resource Utilization
- Problem-Solving
Timeline
Service Coordinator/Customer Service Representative
AmeritFleet Solutions
09.2022 - Current
Logistics Coordinator/Dispatcher/Customer Service Representative
Pegasus Transportation Solutions
02.2021 - 09.2022
Equipment Dispatch Coordinator/Customer Service Representative
Hapag-Lloyd
08.2019 - 02.2021
Supply Tech & LOC Analyst/Customer Service Representative
Exelis/Vectrus/URS Corporation
07.2012 - 08.2019
No Degree - IT Professional 6 Services
Global IT Tech
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