Jodi Burdick
Newnan
Summary
I have the ability to communicate with all levels of staff from frontline employees to executive staff. I have knowledge of corporate business processes and procedures. I work well under pressure, detail orientated, and exhibit excellent organizational skills.
Overview
28
28
years of professional experience
Work History
Installer Service Specialist
Oreily's Auto Parts
06.2023 - Current
Store Manager
NAPA Auto Parts (Genuine Parts)
06.2014 - Current
- Process all incoming phone, online, and email orders. Track, trace and notify customers of any issues. Unload trucks, process bill of ladings, check-in freight, record shortages or damage, reconcile Comdata and P-Card transactions, process ROA’s, bank deposits and change orders. Prepare schedules for proper coverage, direct drivers for prompt and efficient deliveries, process and prepare all paperwork for end of day and end of month.
Ocean Imports, AZ Atlanta, Inc.
09.2010 - 09.2012
- Tracking and tracing of import shipments from around the world. Handled customs documentation, and scheduled deliveries.
Customer Service Agent
Lufthansa Cargo
09.2007 - 02.2009
- Responsible for accurate booking, tracking and tracing of shipments to and from International destinations. Requested proof of deliveries, amended air waybills, and forwarding information for live animals, ammunition, vehicles and human remains.
Senior Customer Service Agent
Delta Airlines, Inc.
04.1997 - 05.2006
- Performed a variety of duties related to loading and unloading of aircraft. Ramp operation duties included expeditious lifting and transporting a baggage, mail, and cargo to/from loading equipment and operating tow tractors for push back of aircraft. Domestic duties included accepting, documenting, handling and transporting shipments to designated aircraft.
Education
undefined
Niagara County Community College
06.1990
Diploma - undefined
Lewiston-Porter Central High School
06.1988
Skills
- Critical thinking capacity
- Professionalism and work ethic
- Team collaboration strength
- Communication and interpersonal skills
Timeline
Installer Service Specialist
Oreily's Auto Parts
06.2023 - Current
Store Manager
NAPA Auto Parts (Genuine Parts)
06.2014 - Current
Ocean Imports, AZ Atlanta, Inc.
09.2010 - 09.2012
Customer Service Agent
Lufthansa Cargo
09.2007 - 02.2009
Senior Customer Service Agent
Delta Airlines, Inc.
04.1997 - 05.2006
undefined
Niagara County Community College
Diploma - undefined
Lewiston-Porter Central High School
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