Jodi-Kay Bernardo
DELTA AIRLINES
Marietta
1
Certification
19
years of professional experience
To obtain a Station Operations Manager position with Delta Air Lines where I can leverage 19 years of diverse airline experience, operational leadership, and knowledge of both airport and flight operations to lead teams, drive operational excellence, and deliver a safe and exceptional experience
Work History
FLIGHT SUPERINTENDENT
3 Years 6 Months- Support safety and efficient flight operations in a fast paced Environment requiring timely decision-making and strong operational awareness
- Maintain clear and effective communication with operational teams while balancing safety, efficiency, and customer-service considerations
- Monitor changing operational conditions and communicate critical information to operational partners
- Apply knowledge of aircraft operations, weather, regulations, airport conditions, and operational procedures to support sound decision-making
- Coordinate with multiple operational departments and partners to address operational challenges and support the successful execution of the daily operation
AIRCRAFT COORDINATION CENTER
9 Years 1 Month- Coordinated with all departments to enhance efficiency in flight scheduling.
- Maintained strong working relationship with FAA to address unforeseen circumstances.
- Understanding and meeting customers' expectations as they maneuver throughout the airport from flight to flight.
- Train and mentor new hires.
- Aided in any last minute gate planning due to airport construction and delays.
- Tower Coordinator ( Agent in Charge) Collaborated with FAA officials to ensure compliance with regulations. / Gate Keeper
LOCAL TRAINING ADMINISTRATOR
1 Year 10 Months- Oversee specific training programs to help workers maintain or improve job skills.
- Monitor, evaluate and record training activities for new and current employees.
- Review agents LMS course so all agents can be in compliance.
- Partnered with Service From The Heart team to ensure all employees completed required training.
- Interacted with workers and managers to solve work-related problems.
- Customer Service Trainer May 2012-Mar 2014
ACS 125 ABOVE WING
4 Years 9 Months- Worked within all facets of above wing operation to gain thorough knowledge to communicate needs of each sector to management.
- Plan itineraries, and compute fares and fees.
- Coordinated and prepared documents for domestic and international entry, ensuring compliance with regulations.
- Maintain current knowledge base of existing and emerging regulations, standards, and guidance documents.
- Reviewed passenger documentation for accuracy to determine destinations and to assign boarding passes.
- Passenger Service Agent | Document Team Aug 2007 May 2012
Education
Bachelor (B.A.) - Fine Arts in Communications and Film Making
Skills
Worked close with Delta Lawyers to gather information to represent Delta in court
Able to tackle complex problems and engage in decision making
Volunteer to sit with other departments to improve my job role and knowledge
Researched international VISA documents for Delta customers flying out of JFK
I have the proven ability to lead and delegate in my former position as AIC
Intern- NY1 news local T.V station and Rachel Ray T.V show
Certification
DISPATCH LICENSE 2021
Timeline
FLIGHT SUPERINTENDENT
DELTA AIRLINES
04.2023 - CurrentRead More
AIRCRAFT COORDINATION CENTER
DELTA AIRLINES
03.2014 - 04.2023Read More
LOCAL TRAINING ADMINISTRATOR
DELTA AIRLINES
05.2012 - 03.2014Read More
ACS 125 ABOVE WING
DELTA AIRLINES
08.2007 - 05.2012Read More
FIVE TOWNS COLLEGE
Bachelor (B.A.) from Fine Arts in Communications and Film Making
Read More