Jodi Melton
Griffin
Summary
Dedicated professional known for exceptional attention to detail and organizational skills in healthcare settings. Experience in managing patient interactions and ensuring compliance with operational protocols, driving improved outcomes and satisfaction.
Overview
11
11
years of professional experience
Work History
Quality Specialist
Village Medical
Atlanta, GA
03.2025 - Current
- Work with insurance payers to ensure Medicare D patients remain adherent throughout the year in filling, pick up and taking their necessary medication.
- Contact pharmacies to confirm fill & pickup of medication
- Contact patients regarding any barriers to non-adherence
- Send medication refills to patients pharmacy using a strict refill protocol.
- Answer incoming calls from patients for multiple different reasons and relay the message to the appropriate team/person
- Work with specialist provider staff to ensure patients are being managed as necessary
Patient Services Coordinator
PT Solutions
Fayetteville, GA
10.2023 - 01.2025
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Assisted patients in navigating insurance benefits and facilitated claims processing.
- Developed and maintained strong relationships with patients to enhance satisfaction and loyalty.
- Implemented electronic health record (EHR) systems to improve patient data management accuracy.
- Collaborated with clinical staff to ensure seamless communication regarding patient care plans.
- Collected patient co-pay and issued receipt to confirm payment.
Community Association Manager
Sentry Management
Stockbridge, GA
02.2021 - 07.2023
- Managed daily operations of community associations, ensuring compliance with governing documents and regulations.
- Facilitated effective communication between residents and board members to address concerns and enhance community satisfaction.
- Developed and implemented maintenance plans to ensure property upkeep and improve resident experience.
- Coordinated community events, fostering resident engagement and strengthening neighborhood relationships.
- Oversaw financial management, including budget preparation and expense tracking, ensuring fiscal responsibility.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
Licensed Insurance Agent
Stuart Ogletree State Farm
Griffin, GA
08.2018 - 12.2020
- Developed personalized insurance plans tailored to client needs and risk assessments.
- Educated clients on policy options, coverage details, and claims processes.
- Managed client relationships, ensuring high satisfaction and retention rates.
- Conducted regular policy reviews to identify gaps in coverage and recommend adjustments.
- Collaborated with underwriters to assess risks and determine appropriate coverage limits.
Certified Dental Assistant
Dr. Morgan Fordham Denistry
Griffin, GA
04.2015 - 08.2018
- Prepared treatment rooms and ensured necessary instruments and materials available for procedures.
- Assisted in various dental procedures, maintaining patient comfort and safety throughout treatments.
- Educated patients on oral hygiene practices, reinforcing preventive care strategies.
- Managed patient records using digital software, ensuring accuracy and confidentiality of information.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling of appointments and meetings for staff and visitors.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Griffin High School
Griffin, GACertified Dental Assistant -
Dental Staff School
Marietta, GASkills
- Customer satisfaction
- Preventive actions
- Documentation control
- Patient registration
- Appointment scheduling
- Insurance verification
- Telephone etiquette
- Scheduling
- Verbal and written communication
- Attention to detail
- Cash handling
- Team collaboration
Timeline
Quality Specialist
Village Medical
03.2025 - Current
Patient Services Coordinator
PT Solutions
10.2023 - 01.2025
Community Association Manager
Sentry Management
02.2021 - 07.2023
Licensed Insurance Agent
Stuart Ogletree State Farm
08.2018 - 12.2020
Certified Dental Assistant
Dr. Morgan Fordham Denistry
04.2015 - 08.2018
High School Diploma -
Griffin High School
Certified Dental Assistant -
Dental Staff School