Jodie Tully

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Prepared products following restaurant, health, and safety standards and procedures.
• Operated cash register to ring up final bill and process various forms of payment.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Kept drawer balanced by accurately processing cash, credit and debit payments.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Excelled in every store position and regularly backed up front-line staff.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Exercised composure under pressure and in escalated customer service scenarios.

• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Researched and corrected customer concerns to promote company loyalty.
• Created, prepared, and delivered reports to various departments.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Interceded between employees during arguments and diffused tense situations.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Managed Customer and Trade Support desk with ten employees. Responsibilities included but not limited to setting up new accounts maintaining current clients. Working with our marketing department also our development team and network team. With many more responsibilities.