Jodie McCoy
Monticello
Summary
Proven track record at Emotrans in enhancing ocean freight management and driving continuous improvement. Adept in employee coaching and mentoring. Attention to detail for negotiating and resolving conflicts, achieving optimal cost savings and process efficiency. Hardworking and highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Excels in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
24
24
years of professional experience
Work History
Ocean Import Specialist
Emotrans
03.2016 - Current
- Assessed carrier performance metrics such as on-time delivery rate, damages and losses rate
- Analyzed data to identify areas for process improvement and cost reduction opportunities within the ocean import process
- Negotiated competitive rates with carriers for optimal cost savings on imports
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Developed training modules and documentation to train staff
- Identified operational process inefficiencies to recommend necessary improvements
- Led and directed team members on effective methods, operations and procedures
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
- Delegated tasks, freeing up time to focus on higher-value activities
Accounts Payable Coordinator
Emotrans
03.2017 - 07.2017
- Maintained accurate records of all accounts payable documents
- Provided excellent customer service when dealing with vendors regarding payment status inquiries
- Developed strong working relationships with vendors to ensure timely payments
- Participated in special projects as requested by management team members
Customs Brokerage Representative
Emotrans
05.2007 - 03.2016
- Collaborated effectively with colleagues from various departments within the organization
- Proactively communicated updates on delivery status to customers as needed throughout transit process
- Strictly adhered to company policies regarding security protocols during handling of sensitive information
- Expertly managed customer accounts to ensure all documentation was accurate and up-to-date
Supervisor
Delta Airlines
12.2000 - 09.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Maintained human resources information system and kept employee files up to date and accurate.
- Complied with labor laws and regulations while managing payroll functions efficiently.
Education
Certification - Office Assistance
Clayton State University
Morrow, GA06.2002
Skills
- Continuous Improvement
- Ocean Freight Management
- Attention to Detail
- Problem Resolution
- Staff Training
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Task Delegation
- Cost negotiation
- Data analysis
- Training development
- Shipping documentation
- Letter of credit management
Timeline
Accounts Payable Coordinator
Emotrans
03.2017 - 07.2017
Ocean Import Specialist
Emotrans
03.2016 - Current
Customs Brokerage Representative
Emotrans
05.2007 - 03.2016
Supervisor
Delta Airlines
12.2000 - 09.2006
Certification - Office Assistance
Clayton State University
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