Jody L. Jordan
Cumming,GA
Summary
Innovative technology professional with more than two decades of diverse industry experience. Skilled in both onboarding and enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
24
24
years of professional experience
Work History
VP - Application Configuration and Operations Lead
Truist Bank
01.2020 - 12.2025
- Served as subject matter expert for more than 30 fixed income applications, including: Bloomberg; Impact; InTrader, Fixed Income trading ECNs and aggregator engines; regulatory reporting tools; settlement, research and matching tools; compliance tools, and reporting engine
- Acted as Primary firm level Bloomberg Trade Order Management System (TOMS) administrator
- Worked hand in hand across multiple business lines to ensure consistent and positive results for the trading desk
- Identified opportunities to improve business process flows and productivity.
- Manage day-to-day, run-the-business initiatives and project level initiatives for the entire fixed income trading portfolio
- Monitored key business risks and established risk management procedures..
- Implemented and developed operational standards, policies and procedures.
VP - Lead Business System Analyst
Truist Bank
06.2017 - 01.2020
- Owned and maintained a complete suite of 30+ applications used for the Capital Markets Fixed Income Trading desk
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Created and maintained standard operating procedures governing system functions and features.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Advanced Business Analyst - Market Data Systems
Invesco
10.2009 - 10.2016
- Provide support for all market data based applications to a worldwide client base of over 6000 individuals
- Systems supported include Bloomberg, FactSet, Thomson Reuters family of products, multiple EMS systems (ITG Triton, BIDS), fixed income products (TradeWeb, MarketAxess), various analytic programs (Capital IQ, RKIM, Datastream, Barra Aegis) and FX trading platforms
- Negotiate contracts with vendors for supported applications and pre-onboard testing and configuration of new applications
- Work side by side with Charles River team to provide end to end testing on break/fix issues as well as configuration changes.
Senior Operations Support Analyst
Intercontinental Exchange Inc.
11.2001 - 08.2009
- Monitored critical front end, back end, clearing and banking systems using various tools and provided triage for system failures while coordinating appropriate support personnel
- Supervised US and UK futures markets to ensure a fair and equitable market
- Provided complete support to traders to include time and sales, deal busts for both OTC and Cleared deals, and resolving potential market violations
- Supported users of both the proprietary platform as well as conformed Independent Software Vendor applications
- Supplied complete user administration support to include creation, modification, and support for all ICE clients
- Created process/procedure documentation and Incident Reports for major
overnight issues
Skills
- Relationship building
- Trading systems
- Customer education
- Process improvement
- Client relationship building
- Verbal and written communication
- Critical thinking
- Risk management
- Documentation and reporting
- Performance monitoring
Timeline
VP - Application Configuration and Operations Lead
Truist Bank
01.2020 - 12.2025
VP - Lead Business System Analyst
Truist Bank
06.2017 - 01.2020
Advanced Business Analyst - Market Data Systems
Invesco
10.2009 - 10.2016
Senior Operations Support Analyst
Intercontinental Exchange Inc.
11.2001 - 08.2009