Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joe Nolan

Sugar Hill

Summary

Dynamic HVAC Service Manager with a proven track record at Bardi Home Services, excelling in customer service and team leadership. Enhanced operational efficiency and increased customer satisfaction through effective conflict resolution and employee training. Skilled in technical troubleshooting, fostering strong client relationships, and driving team performance to achieve business goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

HVAC SERVICE MANAGER

BARDI HOME SERVICES
01.2025 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

HVAC OPERATIONS MANAGER

ANYTIME HEATING, COOLING, AND PLUMBING
10.2023 - 01.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

HVAC SERVICE MANAGER

ANYTIME HEATING, COOLING, PLUMBING
08.2020 - 10.2023
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.

HVAC FIELD MANAGER/ ASSISTANT SERVICE MANAGER

Ragsdale Heating & Air Conditioning
10.2018 - 08.2020
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
  • Facilitated field operations through supervision and direction of field personnel.
  • Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.

HVAC SERVICE TECHNICIAN

CASTEEL HEATING COOLING AND PLUMBING
04.2014 - 10.2018
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.

HVAC SERVICE TECHNICAN

C2h Air And Electric
11.2013 - 04.2014
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

HVAC SERVICE TECHNICAIN

Assured Comfort Heating & Cooling
07.2010 - 11.2013
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

HVAC SERVICE TECHNICIAN

Coolray Heating And Air
09.2009 - 07.2010
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.

Education

Associate of Science - Business Management

Jacksonville University
Jacksonville, FL

Certificate of Technical Studies - HVAC

Fortis College
Columbia, SC

High School Diploma -

EDWARD H WHITE HIGH SCHOOL
Jacksonville, FL
05-2006

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Trustworthy and honest
  • Employee relations
  • KPI monitoring
  • Documentation and reporting
  • Crew leadership
  • Employee supervision
  • Operational efficiency
  • Staff motivation
  • New employee hiring
  • Goal setting
  • Technical troubleshooting
  • Project management
  • Technical support
  • Preventive Maintenance

Certification

EPA UNIVERSAL

NATE CERTIFIED

HEAT EXCHANGER CERTIFIED

Languages

English

Timeline

HVAC SERVICE MANAGER

BARDI HOME SERVICES
01.2025 - Current

HVAC OPERATIONS MANAGER

ANYTIME HEATING, COOLING, AND PLUMBING
10.2023 - 01.2025

HVAC SERVICE MANAGER

ANYTIME HEATING, COOLING, PLUMBING
08.2020 - 10.2023

HVAC FIELD MANAGER/ ASSISTANT SERVICE MANAGER

Ragsdale Heating & Air Conditioning
10.2018 - 08.2020

HVAC SERVICE TECHNICIAN

CASTEEL HEATING COOLING AND PLUMBING
04.2014 - 10.2018

HVAC SERVICE TECHNICAN

C2h Air And Electric
11.2013 - 04.2014

HVAC SERVICE TECHNICAIN

Assured Comfort Heating & Cooling
07.2010 - 11.2013

HVAC SERVICE TECHNICIAN

Coolray Heating And Air
09.2009 - 07.2010

Associate of Science - Business Management

Jacksonville University

Certificate of Technical Studies - HVAC

Fortis College

High School Diploma -

EDWARD H WHITE HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Joe Nolan