Joel Felix
Dawsonville,GA
Summary
Versatile and results-driven professional with a proven track record in the sales and service field, adept in HVAC/R equipment installation and troubleshooting. Excelled in enhancing customer satisfaction through exceptional service and maintaining customer relationships. Skilled in Microsoft Excel and posses EPA 608 Universal Certification. Demonstrates strong multitasking and organizational abilities. Achieved significant improvements in operational efficiency and cost management.
Overview
5
5
years of professional experience
Work History
Technician
Commercial Refridgeration Contractors
10.2024 - 02.2025
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Researched and implemented new technologies and equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
Technician
Aspen AC & Heating
07.2023 - 10.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Sales Agent
MooveGuru
09.2022 - 07.2023
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used CRM to track pipeline activity and analyze sales trends.
- Increased sales and customer satisfaction through personalized servicing.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Made and received approximately 150 calls daily
General Manager
Kilwins Chocolates & Ice Cream
07.2022 - 10.2022
- Managed budget implementations, employee reviews, training, and scheduling.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
Church Intern
North Atlanta Church Of Christ
05.2022 - 07.2022
- Led groups of volunteers on community service missions through local areas to preach, educate on Bible teachings and promote a Christian lifestyle.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Organized weekly youth activities for increased church engagement.
Sales Associate
Kilwins Chocolates & Ice Cream
09.2019 - 07.2021
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Milton High School
Alpharetta, GA05.2021
Skills
- Cost Management
- Microsoft Excel, Word, etc
- Business Leadership
- Accounting Techniques
- Customer Service
- Sales Expertise
- Maintaining Customer Database
- Multitasking and organization
- Power tools and Equipment
- Installation and Troubleshooting
- Mechanical and Electrical knowledge
- HVAC/R equipment
- Growing and maintaining customer relationships
- EPA 608 Universal Certification
Languages
Spanish
Native or Bilingual
Timeline
Technician
Commercial Refridgeration Contractors
10.2024 - 02.2025
Technician
Aspen AC & Heating
07.2023 - 10.2024
Sales Agent
MooveGuru
09.2022 - 07.2023
General Manager
Kilwins Chocolates & Ice Cream
07.2022 - 10.2022
Church Intern
North Atlanta Church Of Christ
05.2022 - 07.2022
Sales Associate
Kilwins Chocolates & Ice Cream
09.2019 - 07.2021
High School Diploma -
Milton High School
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