Joel Hendrickson
Marietta,GA
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Dicks Sporting Goods
09.2024 - Current
- Handled escalated customer calls calmly and effectively.
- Assisted new employees with training
- Modeled management of difficult situations
- Led a team of cashiers in creating a positive customer experience.
Cashier
Dicks Sporting Goods
09.2023 - 09.2024
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions efficiently.
- Consistently among the top sellers of credit cards and protection plans.
Cashier
Supershow Fireworks
05.2023 - 07.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Increased sales through knowledge of product.
Church Volunteer
Powder Springs First United Methodist Church
05.2018 - 06.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Distributed food and supplies to those in need.
Education
Bachelor of Arts - Political Science
University of Wisconsin, Madison
Madison, WI05-2025
Bachelor of Arts - Art History
University of Wisconsin, Madison
Madison, WI05-2025
Certificate - Classics
University of Wisconsin, Madison
Madison, WI05-2025
Skills
- Customer service
- Good communication skills
- Fast learner
- Sales
- Excellent written and oral communication
- Problem resolution
Timeline
Customer Service Specialist
Dicks Sporting Goods
09.2024 - Current
Cashier
Dicks Sporting Goods
09.2023 - 09.2024
Cashier
Supershow Fireworks
05.2023 - 07.2023
Church Volunteer
Powder Springs First United Methodist Church
05.2018 - 06.2018
Bachelor of Arts - Political Science
University of Wisconsin, Madison
Bachelor of Arts - Art History
University of Wisconsin, Madison
Certificate - Classics
University of Wisconsin, Madison
Awards
Made the Dean's List multiple semesters.