Joel Stair
Milledgeville
Summary
IT Specialist with over 20 years of experience in information technology and customer service. Experience in supporting computing endpoints, maintaining and upgrading backend systems, and providing direct support to users in a timely and prompt manner with a focus on customer service. Service-focus Technology Support Specialist II bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
18
18
years of professional experience
Work History
TECHNOLOGY SUPPORT SPECIALIST II
Georgia College
- Deploy, maintain, and upgrade Pharos Uni-Print Server
- Deploy Machines and build packages in working environment
- Build and deploy Windows Images to user machines
- Investigate, troubleshoot, and fix user issues
- Maintain and upgrade several computer labs across campus.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Serve, Technology Support Specialist II
Georgia College
07.2012 - 07.2015
- Aid users via walk-in or phone to diagnose and fix issues in prompt manner
- Put in tickets for users who require additional support.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Tech Support Lead Specialest
Flextronics (this Devision Is No Long There)
07.2007 - 12.2012
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
LAN Network Administrator
ISP Alliance
01.1998 - 08.2001
- Installed, configured and supported local area network (LAN), and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Assisted IT staff on troubleshooting issues and closing calls.
- Identified and immediately resolved issues with network devices.
- Implemented network security measures to minimize data loss.
- Managed and maintained Lucent Technology phone Switch.
Education
GED -
Home School
Milledgeville, Ga05.1994
Skills
- Pharos
- Microsoft Intune
- Ivanti
- Active Directory Management
- Technical Documentation
- Remote Desktop Support
- Team Leadership
- Servicenow
Timeline
Serve, Technology Support Specialist II
Georgia College
07.2012 - 07.2015
Tech Support Lead Specialest
Flextronics (this Devision Is No Long There)
07.2007 - 12.2012
LAN Network Administrator
ISP Alliance
01.1998 - 08.2001
TECHNOLOGY SUPPORT SPECIALIST II
Georgia College
GED -
Home School
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