JoEllen Yurgalavage
Warner Robins
Summary
Dynamic leader with a proven track record of effective leadership, enhancing customer relationships and spearheading growth through strategic sales and marketing initiatives. Excelled in operations management and relationship building, achieving significant sales targets. Skilled in staff training and territory management, consistently exceeding performance goals with a focus on quality assurance and cost control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Max Fitness
03.2025 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Area Manager
Beem Light Sauna
10.2023 - 07.2024
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
Head Coach
Orangetheory Fitness Macon
11.2020 - 09.2023
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Met or exceeded monthly revenue and training goals.
Fitness Coach
Orangetheory Fitness Warner Robins
07.2018 - 10.2020
- Developed strong member relationships with caring and collaborative approach.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Instructed on proper use of equipment for safety of all members.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Education
Bachelor of Science - Business Administration And Management
Waycross College
Waycross, GASkills
- Operations Management
- Controlling costs
- Relationship building and management
- Sales expertise
- Staff Training
- Database Management
- Staff Management
- Employee Scheduling
- Territory Management
- Goals and performance
- Quality Assurance
Certification
- CPT - Certified Personal Trainer
- CGFI - Certified Group Fitness Instructor
Timeline
General Manager
Max Fitness
03.2025 - Current
Area Manager
Beem Light Sauna
10.2023 - 07.2024
Head Coach
Orangetheory Fitness Macon
11.2020 - 09.2023
Fitness Coach
Orangetheory Fitness Warner Robins
07.2018 - 10.2020
Bachelor of Science - Business Administration And Management
Waycross College
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