Johaily Reyes
Flowery Branch
Summary
Dynamic Senior Product Owner with extensive experience at Blue Cross Blue Shield of NC, excelling in product strategy and backlog prioritization. Proven track record in cross-functional collaboration and stakeholder engagement, leading to enhanced customer satisfaction and streamlined processes. Adept at utilizing agile methodologies to drive successful product delivery and user story development.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Senior Product Owner
Blue Cross Blue Shield of NC
Durham
05.2022 - Current
- Collaborated with cross-functional teams to gather and prioritize product requirements.
- Defined and maintained product roadmaps aligned with organizational goals and initiatives.
- Facilitated agile ceremonies to ensure team alignment and effective project delivery.
- Mentored junior product owners on best practices in product management processes.
- Engaged stakeholders through presentations to communicate product updates and strategies.
- Performed usability tests to validate assumptions about customer preferences.
- Communicated regularly with senior leadership regarding progress against key performance indicators.
- Created user stories, acceptance criteria, wireframes, and prototypes for new products.
- Led ongoing training sessions for users on how best to use the products developed.
- Partnered with UX and UI teams to design intuitive interfaces that increased customer satisfaction ratings.
- Collaborated with stakeholders to define feature requirements and prioritize backlog items.
- Managed sprints and releases while tracking progress against goals.
- Developed product strategy and roadmap to ensure customer needs were met.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
SENIOR BUSINESS SYSTEMS ANALYST
Horizon Blue Cross Blue Shield of NJ
Newark
10.2021 - 05.2022
- Analyzed business requirements to support system enhancements and solutions.
- Collaborated with cross-functional teams to gather and document user needs.
- Designed workflows to streamline processes and improve efficiency across departments.
- Facilitated meetings to define project scopes and establish timelines for deliverables.
- Developed training materials for end-users on new systems and software applications.
- Conducted system testing to ensure functionality met business specifications and standards.
- Provided project-level analysis and produced required project analysis documentation.
- Implemented process automation solutions using scripting languages such as JavaScript or Python.
- Coordinated with external vendors for product installation and maintenance services.
- Identified potential risks associated with IT projects through comprehensive risk assessments.
- Facilitated user training sessions on new systems or features updates.
- Acted as a liaison between business units and technology teams when needed.
- Resolved escalated support tickets from customers related to application functionality.
- Analyzed user needs, identified gaps in existing systems, and provided recommendations to improve processes.
BUSINESS SYSTEMS ANALYST II
Horizon Blue Cross Blue Shield of NJ
Newark
03.2016 - 10.2021
- Led multiple Agile and Waterfall projects for our commercial portal and mobile app.
- Gathered and converted requirements into user stories.
- Hosted grooming sessions and collaborated with design and development teams to track project progress.
- Collaborated with internal teams to understand and build workflow processes within internal systems and submit requests to gather test data.
- Fostered relationships with executives and presented the final product during executive meetings on new implementations to improve online member experiences.
- Led weekend releases and managed production issues.
- Collaborated with program directors and divisional leaders on member feedback in order to improve the overall experience across applications.
- Product Owner/Designer of commercial member portal-management of commercial portal stories utilizing Doctor & Hospital Finder, Braven Member Portal and the NJ Health portal. Managed commercial portal roadmap, budget, multi-application UAT, on-time delivery, daily stand-up meetings, and workflow.
BUSINESS SYSTEMS ANALYST I
Horizon Blue Cross Blue Shield of NJ
Newark
04.2014 - 03.2016
- Collaborated with upper-level analysts on all projects to ensure timely completion.
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with stakeholders to gather and document system requirements.
- Managed the requirements-gathering process.
- Coordinated project meetings for waterfall projects.
ONLINE SERVICE CONSULTANT
Horizon Blue Cross Blue Shield of NJ
Newark
04.2010 - 04.2014
- Telephone service representative for online applications.
- Responsible for resolving client issues in a timely manner; including but not limited to logging in, navigation, and/or managing online portal accounts.
Education
BS - Business Administration & Management
Saint Peter's University
Jersey City, NJSkills
- Release planning
- Scrum methodology
- Backlog prioritization
- Presentation skills
- Acceptance criteria development
- Product roadmapping
- User story creation
- Business process improvement
- Requirements gathering
- Cross-functional collaboration
- Product strategy
- Agile methodologies
- User story development
- Stakeholder engagement
Languages
Spanish
Native/ Bilingual
Certification
Certified Scrum Master
Timeline
Senior Product Owner
Blue Cross Blue Shield of NC
05.2022 - Current
SENIOR BUSINESS SYSTEMS ANALYST
Horizon Blue Cross Blue Shield of NJ
10.2021 - 05.2022
BUSINESS SYSTEMS ANALYST II
Horizon Blue Cross Blue Shield of NJ
03.2016 - 10.2021
BUSINESS SYSTEMS ANALYST I
Horizon Blue Cross Blue Shield of NJ
04.2014 - 03.2016
ONLINE SERVICE CONSULTANT
Horizon Blue Cross Blue Shield of NJ
04.2010 - 04.2014
BS - Business Administration & Management
Saint Peter's University