Johanna Medina

Quirch Foods

Norcross

04.2011 - Current

• Improves customer service experience, engages customers and facilitates organic growth
• Keeps accurate records and documents customer service actions and discussions
• Assist Account Executive with account management
• Perform data entry when orders are completed or changed
• Contacts customers directly when necessary
• Assists customers with existing and new orders, account statuses and relevant problems
• Collaborates with internal departments for order coordination
• Provides any necessary data or reports to the sales team, including accounting relations.
• Other duties as assigned
Actively covered Account Executives accounts in sales, 1-2 weeks at a time.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Able to manage assisting a team of 8-9 Account Executives
Participated in training sessions related to products knowledge or customer service skills.
Developed relationships with key accounts through regular contact via phone or email.
Answered incoming calls from customers and responded to inquiries.
Maintained customer databases and updated contact information when necessary.
Followed up on payment status of invoices issued to clients.
During time of employment, assisted Team Managers