John Dill
Atlanta
Summary
IT professional with diverse experience in analyzing and optimizing IT systems to enhance performance. Proven ability to achieve impactful results through team collaboration and adaptability to changing needs. Known for strong analytical skills and effective communication.
Overview
7
7
years of professional experience
Work History
IT Analyst
Wipro Technologies
04.2018 - 04.2025
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
IT Technician
Wipro Technologies
04.2018 - 02.2020
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
High School Diploma -
Benjamin E Mays
Atlanta, GA07-1986
Skills
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
Timeline
IT Analyst
Wipro Technologies
04.2018 - 04.2025
IT Technician
Wipro Technologies
04.2018 - 02.2020
High School Diploma -
Benjamin E Mays
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