seeking position to utilize skills, knowledge, and experience, while providing opportunities for advancement, growth and expansion.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative 2
State of Georgia Judicial and Governmental Affairs
05.2023 - Current
Schedule DA, AD and private attorney visits for 50 plus facilities
Liaison for state of GA Dept. of Corrections (field phone calls from facility and attorneys)
Document review
Have limited understanding of the law
Be proficient in Online Bar Assoc. for 50 states
Verify good standing of attorneys
Proficient in Microsoft Excel
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Pay attention to detail while completing assignments.
Front Desk Shift Manager
Hampton Inn By Hilton
03.2016 - Current
Professional individual that provides excellent customer service
Proficient with accounting and reservation software
Hilton Rewards Diamond Member
ServPro Food and Beverage Certified
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Provided daily shift inspection on proper maintenance, and use of fire protection equipment such as sprinklers, alarms, and extinguishers elevators.
Reviewed fire safety including elevators for extinguisher placement, exit locations and standpipe locations fire lanes.
Inspected physical condition of automatic sprinkler systems and fire alarm panel report conditions and suggest repairs.
As shift manager inspect hotel to locate hazardous conditions and fire code violations such as accumulations of combustible material, electrical wiring problems and inadequate or non-functional fire exits.
Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
Real Estate Developer
Robert Daniel LLC
01.2005 - Current
Led project management for residential developments, ensuring timely completion and adherence to budgets.
Coordinated site selection and acquisition processes, aligning with market trends and regulatory requirements.
Negotiated contracts with contractors, suppliers, and vendors to optimize resource allocation and quality.
Developed comprehensive financial models to assess investment viability and forecast project returns.
Oversaw compliance with zoning laws, building codes, and environmental regulations throughout development lifecycle.
Collaborated with legal counsel to navigate complex zoning regulations, ensuring compliance with all applicable laws.
Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
Led design and development of residential and commercial buildings.
Documented findings and prepared detailed reports outlining necessary repairs and maintenance.
Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
Business Sales Specialist Middle and South Georgia (Position Eliminated)
Kinetic by Windstream
01.2022 - 01.2023
Prospect new business customers through door-to-door sales
Create billing platform and contracts for new customers
Maintain existing customer relations through visits and calls for promotional and product innovations
Plan day to day to accomplish market and individual sales goals
Analyzed market trends to identify new business opportunities and adjust sales approaches accordingly.
Developed and executed territory sales strategies to maximize market penetration and revenue growth.
Established strong relationships with key clients, enhancing brand loyalty and retention rates.
Utilized CRM systems for tracking sales activities, managing leads, and reporting on territory performance metrics.
Led strategic initiatives aimed at optimizing resource allocation within the territory for increased efficiency.
Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Established successful account relationships by building rapport and maintaining consistent communication.
Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Researched competitor activity and used findings to develop sales growth strategies.
Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales Associate and Technician (business closed)
Simply Mac
08.2020 - 06.2021
Apple Certified Repair and Sales Associate
Apple expert
Ability to troubleshoot Apple products
Proficient with ICloud, Applecare and Mac and IOS
Maximized equipment lifespan by accurately diagnosing failures/issues requiring repair or replacement parts under warranty agreements with vendors manufacturers.
Installed and configured operating systems and applications.
Configured hardware, devices, and software to set up and provide training
Patched software and installed new versions to eliminate security problems and protect data.
Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
Provided comprehensive training for end-users on the proper use and maintenance of devices and applications.
Customer Experience Manager/Community and Small Business Focus
AT&T
09.2016 - 05.2018
Consistently surpassed sales objectives in fast paced m consistently changing environment
Exceeded key sales metrics every month of tenure
Small business development involving prospect development, understanding business scenario and needs, identifying opportunities, including involvement in preparation of proposals and final negotiations and closure
Trusted with opening and closing and key holder responsibilities.
Five time Georgia Cup Winner
Top ten sales representatives in state
Observe customer in-store experience as it relates to representative to company 5 key behaviors
Coach to company guidelines and expectations to perfect customer in-store interactions
Tract key metrics and goals monthly
Sales Associate Small Business Expert
T-Mobile
09.2013 - 02.2016
Greeting customers, providing customer with personal assistance, answering telephone for
Handling inquiries and keeping tract of currency and monetary documentation, and entering customer account updates and information
Building relationships with customers and understanding their needs and delivering a strong genuine customer experience
Make wireless terms, products and services seem simple and understandable
Know and use the store systems to support customer experience including the point of sale and customer account management; give support to staff as needed
Honored and inducted into T-Mobile Sale Hall of Fame
Small Business Sales Expert
AT&T
03.2008 - 08.2013
Consistently surpassed sales objectives in fast paced, constantly changing environment; exceeded key sales metrics every month of tenure.
Small business development involving prospect development, understanding business scenario and needs, identifying opportunities , including involvement in preparation of proposals and final negotiation and closure.
Trusted with opening, closing and key holder responsibilities.
Five time Georgia cup winner.
Top ten sales representative in state.
Education
No Degree - Business Administration
Pensacola State College
Pensacola, FL
Skills
Friendly, positive attitude
Effective teamwork
Client support
Analytical problem-solving
Site selection
Permitting process
Construction management
Real estate development
Property rehabilitation
Certification
New Town Macon Real Estate Development Cert.
University of Georgia( Terry College) Downtown Improvement Cert.
Timeline
Administrative 2
State of Georgia Judicial and Governmental Affairs
05.2023 - Current
Business Sales Specialist Middle and South Georgia (Position Eliminated)
Kinetic by Windstream
01.2022 - 01.2023
Sales Associate and Technician (business closed)
Simply Mac
08.2020 - 06.2021
Customer Experience Manager/Community and Small Business Focus