John Edwards
Acworth
Summary
Skilled in inventory management and staff leadership, I implemented strategic merchandising initiatives that boosted sales and reduced shrinkage. Known for fostering a positive team environment and driving performance excellence through effective coaching and communication.
Professional retail leader with a strong background in managing store operations and driving profitability. Adept at team collaboration, adapting to changing needs, and consistently achieving results. Skilled in inventory management, staff training, customer service, and sales strategies.
Overview
10
10
years of professional experience
Work History
Sales Associate
Macy's
Kennesaw
10.2025 - Current
- Assisted customers in locating merchandise, ensuring a seamless shopping experience.
- Maintained product displays and signage to reflect current promotions and seasonal offerings.
- Processed sales transactions accurately, handling cash, credit, and gift card payments.
- Engaged customers in conversation to understand their needs and preferences.
- Collaborated with team members to ensure optimal stock levels and timely replenishment.
- Participated in store promotional events, enhancing customer engagement and driving sales.
- Conducted inventory checks to monitor product levels and minimize stock discrepancies.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
Store Co-Manager
RaceTrac
01.2023 - 09.2025
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Supported inventory management by organizing stock and maintaining accurate records.
- Learned point-of-sale systems to handle transactions efficiently and accurately.
- Participated in team meetings to discuss sales strategies and improve customer service.
- Collaborated with staff to maintain cleanliness and organization throughout the store.
- Adapted quickly to new procedures, contributing to a positive work environment.
- Gained knowledge of product placement strategies to enhance visual merchandising efforts.
- Developed communication skills while interacting with customers and addressing inquiries effectively.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recommended quality workers to increase company's productivity and profitability.
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
- Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Implemented innovative marketing techniques to reach target audiences effectively and increase overall brand awareness in the community.
- Supported the opening of new store locations by providing training and mentorship to newly appointed management teams for a smooth transition process.
- Negotiated vendor contracts for optimal product pricing while maintaining strong relationships with suppliers for consistent delivery schedules.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Hired, trained and evaluated personnel in sales and marketing.
- Collaborated with co-manager in fostering a positive work environment that encouraged teamwork and motivated staff to excel.
- Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
- Monitored competitor activity within the local market to identify opportunities for growth or areas requiring improvement in our own operations.
- Developed efficient scheduling practices to optimize workforce productivity while minimizing labor costs.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
- Maximized store profits by analyzing sales data, identifying trends, and adjusting strategies accordingly.
- Coordinated special events within the store to drive customer engagement and increase brand loyalty.
- Adapted quickly to changing market conditions and store needs, demonstrating flexibility and resilience in a fast-paced retail environment.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted regular audits on operational processes to identify inefficiencies or discrepancies requiring corrective action plans implementation.
- Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Delivery Driver
Uber Eats
01.2022 - 01.2023
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate delivery logs to track progress and enhance accountability.
- Operated delivery vehicles safely, adhering to all traffic regulations and safety protocols.
- Communicated effectively with dispatch teams to coordinate delivery schedules and routes.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered positive working relationships with regular customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Improved delivery accuracy by diligently checking orders before departure.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Delivery Driver
DoorDash
01.2021 - 01.2022
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Identified route optimization opportunities, improving overall delivery efficiency.
- Resolved customer inquiries and issues promptly, enhancing service quality and client trust.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Warehouse Worker
Preferred Personnel Solutions
08.2020 - 01.2021
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Assisted in training new employees on safety protocols and operational procedures.
- Streamlined order picking processes, reducing retrieval times for dispatch preparation.
- Collaborated with team members to optimize workflow and enhance productivity metrics.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Conducted regular inspections of equipment and tools to maintain safety compliance.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Optimized storage space, rearranging items to better utilize available square footage.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Assistant Teacher (Internship)
SQPA
11.2018 - 04.2019
- Facilitated engaging lesson plans to enhance student understanding and participation.
- Mentored new teaching assistants, providing guidance on classroom management techniques.
- Collaborated with lead teachers to develop curriculum materials aligned with educational standards.
- Implemented assessment tools to track student progress and adapt instructional strategies accordingly.
- Led small group sessions, fostering individualized learning experiences for diverse student needs.
- Coordinated classroom activities, ensuring smooth transitions and maintaining a positive learning environment.
- Evaluated educational resources for effectiveness, contributing to continuous improvement of teaching practices.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Improved learning outcomes with creation of engaging and educational activities.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
- Boosted classroom management skills, maintaining order and discipline among students.
- Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
- Supported use of educational technology in classroom, enhancing learning experience.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
Summer Youth Volunteer
N/A
06.2018 - 09.2018
- Coordinated youth engagement activities to foster community involvement and leadership development.
- Mentored junior volunteers, providing guidance on best practices and effective communication techniques.
- Developed and implemented training programs to enhance volunteer skills and promote teamwork.
- Facilitated workshops focused on personal development and life skills for participants aged 12-18.
- Evaluated program effectiveness through participant feedback, leading to continuous improvement in service delivery.
Food Server
Bartlett Brother Contemporaries
06.2016 - 01.2017
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to meet health standards.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Education
High School Diploma -
Cambria Heights Academy
Hollis, NY06-2020
Skills
- Store operations
- Health and safety compliance
- Staff leadership
- Recruitment and hiring
- Performance metrics evaluation
- Expense tracking
- Vendor management
- Partnership building
- Sales coaching
- Mathematical aptitude
- Systems and software expertise
- Supply chain management
- Budget development
- Revenue generation
- Database management
- Talent recruitment
- Product merchandising
- Market analysis
- Competitor monitoring
- Special events
- Hourly shift management
- Inventory oversight
- Advertising and marketing
- Sales promotions
- Order management
- Root-cause analysis
- Supply ordering
- Marketing and promotions
- Process improvements
- Sales expertise
- Personnel development
- Culture development
- POS systems
- Program implementation
- Risk management
- Operations oversight
- Shift scheduling
- Sales strategies
- Maximizing profitability
- Operations
- Performance reviews
- Sales professional
- Policies and procedures
- Inventory management
- Delegating work
- Bank and safe deposits
- Accurate cash handling
- Bank deposit procedures
- Project management
- Staff supervision
- Recruiting and hiring
- Inventory control
- Opening and closing procedures
- Payroll management
- Retail merchandise quality standards
- Strategic planning
- Loss prevention procedures
- Staff management
- Team development
- Documentation and reporting
- Customer response
- Employee training
- Outstanding communication skills
- Accurate money handling
- Operations management
- Work Planning and Prioritization
- Store opening and closing
- Leadership development
- Team building
- Cash management
- Store displays
- Strategic thinker
- Team motivation
- Friendly and positive
- Store merchandising
- Problem-solving
- Stock control
- Promotions management
- Business development
- Store maintenance
- Employee scheduling
Work History
2018, 2016
Timeline
Sales Associate
Macy's
10.2025 - Current
Store Co-Manager
RaceTrac
01.2023 - 09.2025
Delivery Driver
Uber Eats
01.2022 - 01.2023
Delivery Driver
DoorDash
01.2021 - 01.2022
Warehouse Worker
Preferred Personnel Solutions
08.2020 - 01.2021
Assistant Teacher (Internship)
SQPA
11.2018 - 04.2019
Summer Youth Volunteer
N/A
06.2018 - 09.2018
Food Server
Bartlett Brother Contemporaries
06.2016 - 01.2017
High School Diploma -
Cambria Heights Academy